NETWORK SUPPORT SPECIALIST II

Requisition No: 831491

Agency: Department of Transportation

Working Title: NETWORK SUPPORT SPECIALIST II - 55004417

Pay Plan: Career Service

Position Number: 55004417

Salary: $49,740.44 - $58,030.51

Posting Closing Date: 07/07/2024

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

202 / Information Technology Service

Open Competitive

Career Service

Contact Person: Kyla Boatright

Contact Phone Number:

Contact Email Address:

Anticipated Bi-Weekly Hiring Salary Range: $1,913.09 - $2,231.94

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

Health insurance (over 90% employer paid)

$25,000 life insurance policy (100% employer paid)

Dental, vision and supplemental insurances

State of Florida retirement package

Generous vacation and sick leave

10 paid holidays a year

Career advancement opportunities

Tuition waiver for public college courses

Training opportunities

Flexible work schedules and telework (for designated positions)

Employee Assistance Program (EAP)

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system!

For additional benefit information available to State of Florida employees, go to

SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call for assistance.

POSITION DESCRIPTION:

Provides support for Microsoft Hyper-V nodes, roles, and virtual infrastructure. Plans for high availability configurations. Builds and maintains virtual and physical servers to meet the district’s needs. Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems.

Performs network backups and file restorations as required. Monitors backups ensuring the integrity of the data. Provides quality control reports of backup results. Coordinates with statewide and district teams for disaster recovery planning.

Configures network devices and implements changes to the network infrastructure. Enforces system standards. Monitors network performance and adjusts network equipment as necessary to provide optimum performance. Troubleshoots network problems and outages, schedules upgrades, and collaborates with network engineers for network optimization.

Performs Active Directory administration following current applicable standards and guidelines. Creates and manages user and service accounts. Creates and administers computer objects and accounts to join the domain. Controls access and authorization by creating and assigning members to the appropriate role. Follows provisioning policies to grant access to the Department’s managed resources. Implements and manages Group Policy infrastructure and troubleshoots policy application.

Provides technical assistance to the district’s GIS (Geographic Information System) and CADD (Computer Aided Design and Drafting) teams including assistance with their server software upgrades and SQL (Structured Query Language) server access.

Configures web applications and SharePoint site collections as a web and SharePoint Administrator. Maintains access to district SharePoint sites, lists, and libraries.

Generates and maintains technical documentation as assigned. Creates network topology diagrams for network segments, the routers connecting the segments, servers, gateways, and other major pieces of networking hardware. Documents server names, roles, and addresses. Documents changes such as application installations and modified security settings as required.

Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures, and practices. Monitors network for security threats or unauthorized users. Analyzes security risks and develops response procedures. Ensures anti-spam and virus protection is in place. Implements, maintains, and monitors network intrusion prevention measures. Maintains security documentation as required.

Responds to security incidents as assigned. Captures additional event data and performs preliminary analysis to determine criticality. Escalates events if emergency response is determined necessary. Reviews and analyzes log data to determine nature and scope of incident. Uses detection tools for viruses, spyware, malware, and other threats to determine necessary mitigation and repair. Documents all steps taken and subsequent resolutions.

Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues using troubleshooting tools and techniques as well as teamwork. Provides a high level of customer service by providing status and information to the customer.

Plans, organizes, manages, and tracks projects. Develops the project plan and schedule. Supports and informs project stakeholders and team. Identifies and mitigates project risks and conflicts. Tracks project progress and goals achieved.

Participates as a member of statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.

KNOWLEDGE, SKILLS AND ABILITIES:

Advanced knowledge of the Microsoft Windows Server Operating Systems, including printing, file systems, process monitoring, support techniques and diagnostic tools and software.

Basic knowledge of phone systems.

Knowledge of computer software, hardware, and firmware relative to servers, personal computers, local area network/wide area network environments.

Skilled at installing and providing technical support for software applications and operating systems.

Skilled at installing and testing computer hardware.

Ability to perform network backups and coordinate disaster recovery efforts.

Ability to plan, organize and track projects.

Ability to work independently.

Ability to communicate effectively both verbally and in writing.

Ability to stay focused.

Ability to research information.

Ability to make quick decisions, solve problems, remain flexible, and keep a positive attitude.

Ability to read, understand, and comply with the Department's policies, procedures, guidelines, and practices relating to network and security standards.

Ability to develop and maintain technical documentation for supported systems.

Ability to provide excellent customer service.

OTHER JOB RELATED REQUIREMENTS:

This position will be subject to On-Call responsibilities in order to handle emergency situations or other unscheduled activities as needed. The incumbent of this position may also at times be required to adjust their normal work schedule in order to work during weekends, nights, or holidays to complete projects and other assignments or due to emergency conditions. Position will be required to carry a cell phone during On-Call periods.

MINIMUM QUALIFICATIONS:

A Bachelor degree in Computer Science, Information Technology or closely related field from an accredited college or university and 1 year of full time work experience in network support described as the installation, maintenance and technical support of network hardware, virtual servers, network software, backups and MS Active Directory.

OR an Associate's Degree in Computer Science, Information Technology or a closely related field and 2 years of experience as described above.

OR one or more certifications from a network training program such as CCNA/CCDP, MCSE/MCSA, MCP-Network, Network + and 3 years of experience as described above.

OR an Associate degree as described above and 3 or more years of hands on experience providing workstation hardware and software support.

OR 5 or more years of hands on experience providing any combination of workstation hardware, software or network support as described above.

As a CANDIDATE, you may be required to provide documentation (i.e. HIGH SCHOOL DIPLOMA OR EQUIVALENCY, college transcripts, ETC.) to verify meeting these Minimum Qualifications.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.