Analyst, Client Services - month term

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Analyst is required to conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives by understanding the Enterprise policies and Standards pertaining to AML/ATF, Regulatory and Tax Reporting requirements.

Reporting to the Head of Client Services or Team Leader delegate, the Analyst is accountable for successfully completing all assignments and deliver high quality results as per the agreed-upon objectives and timelines. The primary objective is to onboard Capital Markets Institutional clients and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated to the counterparties.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

Procedures & Processes -Follow Client Services procedures and processes to ensure accurate, smooth and seamless onboarding for Capital Markets clients.

Research - Conduct research and obtain document requirements for the initiation of onboarding, offboarding as well as remediation works.

Documentation - Reach out to front office/client requesting documentation for onboarding or review purposes. Ensure follow up with the client to obtain all documentation and disseminate relevant information to the respective internal teams.

Data verification - Ensure correct data is set-up for the client in systems and application(s).

Point of Contact - Serve as the single point of contact for front office sales and internal departments (e.g. Credit, Legal, Operations etc.) on assigned cases/clients. In addition, must coordinate with business sponsor/supervisor and responsible teams to complete their respective tasks in the client onboarding system in order to bring all onboarding cases to completion on a timely basis.

Business Acumen - Should maintain a high level of knowledge of Capital Markets business products as well as AML/KYC standards primarily in Canada, the US and Europe; and partner with peers to deliver accurate information on AML requirements and timely onboarding to ensure excellent client and employee experience.

Identify Risk- Should be able to quickly assess factors that affect the client’s AML risk rating/profile through research in order to make timely decisions and take appropriate action as necessary for high risk clients.

Collaboration - Assist the regional Client Services teams to complete high priority projects/ initiatives, as needed. Ability to work in a dynamic team environment where sharing of skills and knowledge is critical.

Flexible - Work within a challenging, fast paced environment where priorities often shift and time pressures demand a rapid response to requests from various stakeholders.

Attention to Detail - Focused attention to detail when conducting AML Due Diligence and data management initiatives.

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Who You Are

You have the business acumen. Knowledge and experience of AML / KYC, and understanding of Capital Markets infrastructure, applications, and businesses/products.

You have proficient knowledge of Fenergo and WorldCheck is an asset.

You can demonstrate strong experience in Microsoft Word. PowerPoint and Excel.

You are an accountable leader. Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals. Review and hold individuals responsible for performance metrics and service level agreements.

You are a team player. Comfortable working with a team and individually to deliver results.

You put our clients first -Focus on delivering a seamless and smooth "client experience" regardless of the complexity of the Capital Markets internal infrastructure.

You are a strong communicator. Ability to communicate effectively at all levels of the organization, including clients and front office individuals.

Your influence makes a difference Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables.

You have a "can do" attitude which is a must with a passion for driving solutions. You maintain a sense of urgency and ability to prioritize and multi-task.

You are vigilant in delivering results, have strong attention to detail, and focus on overcoming obstacles.

You give meaning to data . You have the ability to directly address conflicts and escalate issues, where appropriate. You have a strong results-orientation that includes adherence to deadlines while maintaining high quality results/output. You bring excellent analytical, problem solving, and time management skills.

You act like an owner. Strong sense of accountability and ownership over "client experience" and end-to-end client onboarding processes.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date2025-06-01

Job LocationToronto-161 Bay St., 6th

Employment TypeTemporary (Fixed Term)

Weekly Hours37.5

SkillsAnalytical Thinking, Auditing, Business Effectiveness, Capital Markets, Client Relationship Management, Customer Experience (CX), Detail-Oriented, Teamwork

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