Assistant Officer, Specialist, Collections, Risk Management Group

Business Function

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure

Job Purpose

To enhance the recoveries from Charge off accounts

Maintain and manage bucket balances and reduce NPA on the bank’s book

Key Accountabilities

Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets

Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly

Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff

Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.

Field visitations on Delinquent accounts & monitor DCA’s collections performance & efficiencies, thereby ensuring achievement of monthly targets.

Job Duties & responsibilities

Manage collection activities of assigned location through team and collection agencies.

Ensure the DCA complies with Bank’s Outsourcing requirement

Review & investigates customer complaints on DCA

Review customer’s settlement proposal when raised by the DCA

Check on timely account allocation to the DCA

Required Experience

At least 3 years of experience in Retail Collection( Experience in Credit Cards collections is a must)

Education / Preferred Qualifications

Graduate/Post Graduate along with sound domain knowledge in Retail Collections

Core Competencies

Good presentation & negotiation skills

Good interpersonal skills

Good knowledge of the industry

Acumen to manage Collection agencies

Technical Competencies

Good knowledge of Collection tools & techniques

Knowledge of various Asset products and risks associated with them

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Schedule: Full-time

Travel: