Marketing Manager, Customer Care

A fast-moving local Insurance Group is looking for a high-calibre Manager to drive business of e-marketing Centre.

Responsibilities:

Contribute to both the strategic and tactical planning of the business to achieve business growth and hit sales targets

Demonstrate advanced e-sales/service techniques to team, conduct market research and customer analysis to identify sales opportunities

Drive the implementation of business strategies to deliver a differentiated level service to customers

Analyze customer service-related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges and to identify opportunities to improve customer service

Develop and maintain constructive and cooperative working relationships with key stakeholders

Ensure operation procedures are in compliance with the company and regulatory requirements

Develop and measure key performance indicators to determine and improve the effectiveness of all business activities

Develop and drive a culture that supports coaching, developing and motivating employees to perform to their highest standards

Requirements:

University Graduate in any disciplines

Rich insurance experience, preferably in General Insurance

Pass in the Insurance Intermediaries Qualifying Examination (IIQE paper 1 & 2)

Excellent E-business knowledge & experience in Call Centre an advantage

Good marketing senses and aggressive in business development

Knowledge in wide range of personal lines General Insurance products.

Good management skills with over 10 people for over 2 years

Able to work under pressure and deal with difficult situations in a friendly manner

Interested parties please send your resume in word format with current & expected salary and notice period to . For details, please feel free to contact KK Wong at 6165 8486.