Information Technology Intern

Please note that this posting is for applicants participating in ServiceSource’s Employment programs. If you are not currently part of a ServiceSource program, you will not be considered for selection.

Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

The Information Technology (IT) Intern will be providing IT support to both the IT department and company staff. The schedule for this internship is for approximately 32 hours/week. This is a 12-month program of learning and job experience for job seekers who have a documented disability.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Support IT asset Inventory.

Responsible for set up of new systems and rebuild of old systems.

Set up end user profiles.

Install/configure software and firmware updates.

Contact vendors for hardware support.

Additional Responsibilities

Schedule and deploy systems to end users.

Assist end users with logging to systems.

Enter support tickets and answer phones.

Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues.

Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

High School Diploma or a General Equivalency Diploma (GED) required.

Knowledge, Skills, and Abilities

Knowledge of basic computer hardware, including installation and troubleshooting.

Experience with desktop windows 10 and server operating systems

Proficient written and oral communication skills.

Proficient interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed. Keen attention to detail.

Good customer service orientation. Experience working in a team-oriented, collaborative environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Employee Statement of Understanding

I have read and understand the job description for my position. I am able to perform all of the essential functions of my position. I agree to comply with the corporate policies and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization.

I have read, understand, and agree to the above.

Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.

Set Aside Careers

Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions by clicking here.

Staff Careers

Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers. We invite you to view our exciting career opportunities here.

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.

Links:

Polygraph Protection Act

E-Verify Participation

E-Verify (Español)

FMLA Rights

Right to Work

Right to Work (Español)

2024-6809