Mental Health, Addiction, and Quality Clinical Manager

Description

Anticipated Hiring Range: $88,200- $105,931

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary:

The Clinical Manager (CM) is responsible for providing clinical supervision for two housing first teams and an outreach team. This position will work closely with the case managers of those teams as well as the direct supervisors of those service teams. housing primarily in the City of Greeley.

Experience, Knowledge, Skills:

Minimum Requirements

Master’s Level education in the field of social work, criminal justice, or counseling.

Psychologist, PsyD / Ph. D., Licensed clinical social worker (LSCW), Licensed marriage and family therapist (LMFT), or Licensed professional counselor (LPC)

Four (4) years of experience working with and servicing people with very complex needs, including but not limited to chronic homelessness, serve trauma, substance use disorders, mental illness.

AND

Possession of a valid driver’s license.

Preferred

Five (5) years of experience working with and providing clinical supervision for staff who are working with people with very complex needs, including but not limited to chronic homelessness, serve trauma, substance use disorders, mental illness.

Bilingual in Spanish and English.

Six (6) months or more of experience working within a municipality.

Knowledge, Skills, and Abilities

Knowledge of the business and organizational structure of Colorado municipalities

Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal

Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems

Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others

Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly

Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions

Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness

Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments

Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results

Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed

Ability to self-start and take initiative in completing daily tasks and special projects

Ability to focus on activities that have the greatest impact on meeting work commitments

Ability to establish and maintain partnerships with a variety of internal and external constituencies

Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages

Ability to navigate a complex political environment

Knowledge and champion of housing first, trauma-informed, motivational interviewing and harm reduction practices

Proven ability to navigate Northern Colorado’s health care system and experience in advocating for access to services, including collaboration with other agencies

Understand that social justice is an essential element when working with people who are experiencing chronic homelessness

Demonstrated ability in providing effective clinical services within a context of harm-reduction practices and voluntary services, and in-depth knowledge of harm reduction practices

Demonstrated ability in providing clinical supervision for case managers working with homeless individuals and families

Knowledge of how to engage residents, crisis intervention, conflict resolution, and meeting facilitation

Essential Functions:

Ensures and upholds the values are of the Housing First model and transmits this to inform the culture of the department, and all staff within the department.

Manages and provides education and training to other city departments on housing first, trauma informed care and engagement practices for people with complex needs and histories of chronic homelessness.

Manages the City’s Medicaid compliance and ensures the City meets all Medicaid requirements.

Coordinates and conducts some group therapy and 1:1 supportive in the office and in the home.

Manages and provides clinical supervision to all case managers and peer support both in the office and the community.

Collaborates with clients and their case managers on client driven service plans.

Will provide ongoing training to all case managers on evidence-based practices, including trauma informed care, motivational interviewing and harm reduction.

Participates in program, agency, and external meetings and trainings.

Responds to crisis and emergency calls

Acts with the utmost professionalism, responding promptly and respectfully to all inquiries, suggestions, requests, and complaints in accordance with agency policy

Maintains appropriate boundaries with participants, observing all confidentiality and HIPAA protocols

Maintains excellent written records and required statistical forms, as well as administrative paperwork such as time sheets, mileage sheets, expense reports, and disbursement requests

Reports to the Homeless Solutions Director

Performs other duties, as assigned.

Supervisory Responsibilities

Develop goals and criteria for performance for subordinate employees.

Effectively communicate goals, performance expectations, and evaluation of performance to subordinate employees.

Effectively evaluate the performance of subordinate employees.

Effectively instruct subordinate employees in new procedures.

Effectively interpret and communicate policies and procedures to subordinate employees.

Work with other supervisors in developing an effective work schedule for unit.

Respond to daily staffing needs by evaluating available staff and assigning work accordingly.

Perform regular and random quality control checks to ensure accuracy and quality service and performance of subordinate employees.

Supervise operation of the Records Department which includes scheduling of all subordinate personnel.

Ensure equipment, software, and other tools used by employees are available and functioning correctly.

Find solutions to problems so staff have all resources necessary to be successful in their assignments.

Work Environment & Physical Requirements:

Work Environment: Work is primarily performed in an office environment. The City of Greeley has established a formal telework policy that allows eligible positions, in coordination with their departments’ management team, an opportunity to incorporate a component of remote work into their working schedule. THIS IS NOT ELIGIBLE for Telework.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The employee is occasionally required to stand.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

Vision enough to read computer keyboards, reference books and other written documents.

Communication skills sufficient to convey information to the public via telephone and in person.

Manual dexterity sufficient to accurately input, retrieve and verify work assignments.

Travel:

Approximately 10% travel is required

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.