Oracle HCM/ERP Customer Success Director - ACS (REMOTE)

Responsibilities

Oracle HCM/ERP Customer Success Director

Location: Telecommuting / remote from within the US.

Are you a seasoned leader who is looking for your next career move? If so, we might be looking for you! The person in this role will be responsible for success of critical ACS customers that leverage ACS day 2 services to manage SaaS, PaaS for SaaS extensions. The person will be responsible to ensure key initiatives committed to customers are being managed on a day-to-day basis working across account team, Operations, support, and delivery.

Duties and Responsibilities

Collaborate with the Account Management team, relevant TAM’s, and broader account team to develop and deliver an overall account strategy and plan for the customer.

Develop and maintain a continuous close relationship with the relevant Key customer contacts throughout the customer lifecycle.

Facilitate relationships across various customer teams, brands, and/or departments to further strengthen Oracle’s partnership with customers.

Regularly provide visibility of account at an executive level both internally and externally, defining progress against customers’ business objectives; any metrics that define success to the customer (ROI); and identifying risks and appropriate mitigations.

Deliver regular business reviews and success plans to senior executives and key business stakeholders.

Coordinate cross pillar activities across the account to ensure significant achievements for your customer such as upgrades, new releases and new features are managed effectively and with no adverse impact on co-existing pillars and identifying lessons learned for future achievements within or across pillar.

Collaborate with the TAM to engage and understand the customers cloud strategy to guide the customer by providing resources that can assist their strategic business direction and aligning across pillar.

Develop a strong relationship with the senior leadership in your customer on a technical and business level.

Understand the value of the internal Oracle processes and tools available to assist your search for answers and for pro-active planning.

Build C-level relationship with customer executives and help them to design change management programs to expedite users Cloud adoption.

Be the customers’ strategic expert to share industry trends, standard methodologies, competitive insights and product roadmap.

Own & drive enablement ACS initiatives for ERP, EPM, SCM and HCM Cloud solutions.

Maintain relationships and participate in business reviews with regional product sales leaders.

Background

Experience in a customer facing role involving cloud based/SaaS technology with collaboration of senior stakeholders.

Knowledge of ERP/HCM SaaS, PaaS services.

Consistent track record to handle sophisticated projects with multiple internal and external stakeholders.

Confirmed track record to develop and cultivate lasting customer relationships with limited resources.

Ability to travel up to 25% of the time.

Skills & Abilities

Project management and delivery including effective risk management skills.

Pro-active commercial acumen.

Leadership and effective influencing skills.

Written and verbally communicate a sophisticated message in a simplistic way.

Team working and collaboration.

Resilient, managing pressured situations effectively.

Confident and engaging presentation skills, personable, positive, approachable & tenacious with effective objection handling skills.

Very diligent & succinct organization and communication skills.

Strong desire to learn and develop personally.

Strong time management work ethic and focus on delivery.

Mirroring & ability to engage and be engaging at all levels.

Life at Oracle

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

If you are a Colorado resident, Please Contact us or Email us at to receive compensation and benefits information for this role. Please include this Job ID: 176073 in the subject line of the email.

*This position is not eligible for sponsorship.*

#LI-KA1