ServiceNow Architect (ServiceNow experience and certifications

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and

The Power of Every One.

Job Title

ServiceNow Architect (ServiceNow experience and certifications required)

Location

Cleveland

Facility

Remote Location

Department

ITD Division Administration-Information Tech Div

Job Code

T98605

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The role of Technology Architecture is focused on understanding and maturing CCFs technology platforms. This is accomplished through alignment to different parts of the overall Infrastructure, Application, Information, and Security architectures. In each area, the Technology Architect must be aware of the ongoing evolution of platforms, vendor-offerings, and general capabilities and are expected to document and maintain the models that represent the needs and direction of technology capabilities as a critical input to project solution architecture.

The Ideal caregiver is someone who:

• Has a strong background in IT.

• Is familiar with ITIL principles.

• Has 5 or more years of experience with designing solution using the ServiceNow product.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Responsibilities:

Create and maintain the IT Strategy for the assigned Technology portfolio.

Identify IT-sponsored initiatives to introduce or strengthen technical capabilities.

Create and maintain current- and future-state architecture models for all areas within the assigned architecture layer.

Create and maintain the technology roadmap with health metrics to facilitate long-term project planning and initiation.

Identify Institute and Department impacts of technology projects and ensure that solutions account for the overall technology strategy.

Represent the needs of the technology platforms in solution architecture decisions.

Provide a single-point of contact for information about the assigned technology strategies and capabilities within ITD.

Provide consultative support to service architects on new technology offerings that support or extend the functionality of process application portfolios.

Develop collateral materials that adhere to all modeling standards and guidelines established by the architecture operations function.

Education:

Bachelor’s degree in Engineering, Computer Science or related field required. Master’s degree preferred. An additional 5 years of related experience could offset the Bachelor’s degree requirement.

Languages:

English required.

Certifications:

For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

ServiceNow Certified System Administrator certification

Enterprise Architect certification (Togaf, IT4IT, etc)

Competencies (Complexity of Work):

Ability to create, maintain and enhance technology roadmaps and strategies.

Knowledge of industry business drivers and direction for a wide range of technologies.

Strong skills in various modeling notations and standards (e.g. UML, ArchiMate).

Prior knowledge of EA toolsets.

Ability to model technology implementations and interdependencies using an EA tool.

Prior experience in healthcare industry preferred.

Good understanding of enterprise architecture concepts around best practices, standards, and industry trends.

Work Experience:

Minimum of 10 years of IT experience with at least 5 years’ experience in architecture. ServiceNow architecture experience preferred.

Physical Requirements:

Ability to perform work in a stationary position for extended periods.

Ability to travel throughout the hospital system.

Ability to operate a computer and other office equipment.

Ability to communicate and exchange accurate information.

Personal Protective Equipment:

None.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

255598

Remote/Remotely/Tele/Telecommute/From home