Insurance Associate

Position Summary

The process is responsible for indexing and assignments of requests based on the customer requirements. The request is received into the shared mailboxes directly from the group or through a MetLife internal contact. Post reviewing the request specifications, it will be assigned to a Business Analyst basis the assignment queues. Also, this process is responsible for extracting and running various reports from the JIRA application and is shared with different verticals of the UIS business as per the requirements.

Job Responsibilities

1. Essential Functions

Eligibility Work Allocation executives are responsible for

Responsible to do indexing and assignments of requests based on the customer requirements

Required to work on different queues and manage the workflow as per SLAs

Responsible to provide timely status to customer

Responsible to provide query support to customer issues

Responsible to respond to customer inquires

Responsible to do implementation of group into the system

Knowledge, Skills and Abilities

Education

Bachelor’s degree (Any Stream) with a minimum of 15 years of education

Experience

Professional from the Operations with at least 0-2 years of working experience

Knowledge and skills (general and technical)

Excellent English comprehension and written skills

Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)

Demonstrated flexibility as per process requirement

Basic knowledge of MS Excel (copy, paste, filter)

Proficient in e-mail management

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.