RECEPTIONIST

Job Summary:

The Receptionist serves as the first point of contact for visitors and callers to the organization. This role requires excellent communication skills, a professional demeanor, and the ability to handle various administrative tasks efficiently. The Receptionist is responsible for managing the reception area, directing visitors, answering and transferring phone calls, and providing general administrative support to the team.

Key Responsibilities:

Greeting Visitors: Welcome visitors in a courteous and professional manner. Direct visitors to the appropriate person or department.

Answering and Transferring Calls: Manage a multi-line phone system. Answer incoming calls promptly and transfer them to the appropriate person or department. Take messages accurately when necessary.

Reception Area Management: Maintain a clean and organized reception area. Ensure that it reflects a professional image of the organization.

Administrative Support: Provide administrative support to various departments as needed. This may include sorting and distributing mail, scheduling appointments, and coordinating meetings.

Visitor Access: Manage visitor access to the premises. Issue visitor badges and ensure compliance with security procedures.

Record Keeping: Maintain accurate records of visitor log, phone calls, and other relevant data. Keep track of office supplies and place orders as needed.

Communication: Relay messages and important information to relevant staff members promptly and accurately.

Problem Solving: Handle inquiries and resolve complaints or issues promptly and professionally. Escalate complex matters to the appropriate person or department.

Confidentiality: Maintain confidentiality of sensitive information and adhere to company policies regarding data protection.