Service Desk Level I Analyst (Contract)

This is an open ended contract assignment where individuals will be Staffmark employees working onsite at Taco Bell

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Who is Staffmark?

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About the Job:

Do you love helping people? Are you a great troubleshooter? Staffmark is looking for Service Desk Analysts to work onsite at the Taco Bell corporate headquarters in the Restaurant Support Center Service Desk. This is a temp to hire contract assignment where individuals will be Staffmark employees onsite at Taco Bell for a term of up to one year. Analysts are responsible for providing technical assistance and support related to POS systems, hardware, software and network issues; logging incident details; and gathering applicable information for escalations.

The Day-to-Day:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problems

Troubleshoot first level calls as volume dictates.

All troubleshooting is completed remote; 90% via phone, 10% via email and chat support.

Defuse confrontational calls

Perform remote dial-in connection to resolve issues

Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)

Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations

Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion

Install, modify, and repair computer hardware and software

Install computer peripherals for users

Schedule:

This is a 24/7 call center. Currently seeking candidates that are available to work Full Time, Early Morning and Full Time, Overnight Graveyard shift. Training will be on the day shift for two weeks.

Is This You?

Help Desk/Technical Support experience (0-3 years)

Ability to type a minimum of 35 WPM

Strong verbal and written communication skills

Must be organized with the ability to multitask

Possess a strong technical aptitude

Ability to troubleshoot along with the end user by simplifying technical language

Continued education in IT or related certifications preferred

Staffmark is an equal opportunity employer.

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