Dispatcher (Bilingual in Chinese)

Company Overview

Job Summary

Bilingual in Chinese and English is required because of international communication

Responsibilities and Duties

1. Route Planning: Collaborate with the logistics team to plan efficient delivery routes, considering factors such as traffic, package volume, and delivery windows.

2. Dispatch: Coordinate the dispatch of delivery drivers, ensuring they have all the necessary information and resources to complete their routes effectively.

3. Real-time Monitoring: Use tracking systems and communication tools to monitor delivery progress, proactively addressing any issues that may arise during transit.

4. Training: Provide training materials, resources, and guidance to DSP, helping them optimize last-mile operations, enhance customer service, and improve delivery.

5. Issue Resolution: Act as a point of contact for DSP to resolve any delivery-related issues, such as incorrect addresses or package damage.

6. Oversight: Maintain meticulous records of inventory at our last-mile distribution center, ensuring the accurate tracking and management of all packages.

7. Quality Assurance: Conduct quality checks on packages to ensure they meet our delivery standards and are in excellent condition.

8. Performance Reporting: Generate reports on delivery performance, including delivery times, success rates, and any areas requiring improvement.

9. Safety Compliance: Ensure that all employees and partners adhere to safety regulations and guidelines.

10. Process Improvement: Collaborate with the team to identify areas for process improvement and implement solutions to enhance efficiency.

Qualifications and Skills

Proven 1 year experience in Warehouse or logistic experience.

Excellent problem-solving skills and the ability to handle unexpected situations effectively.

Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.

Excellent communication skills, prefer Bilingual Mandarin and English both written and verbal.

Manage 30 driver routes and deployment, no experience required

Work schedule: work in the warehouse, shift turns - are scheduled for 5 days/week, the OT may be 1.5 times pay, and it may be on weekends (open 7 days/week)