Director, Head of Recommendations

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:PayPal is seeking a talented and experienced leader to head our Commerce AI/ML team, driving the development of AI-driven solutions that will shape the future of PayPal. As the Head of ML, you will lead a team of ML Scientists and be responsible for managing a portfolio of ML solutions, including personalization, recommendation, and ranking of millions of products on PayPal App. You will be building and defining the next generation shopping discovery destination leveraging the power of PayPal’s two-sided network.

Job Description:

PayPal is seeking a talented and experienced leader to head our Commerce AI/ML team, driving the development of AI-driven solutions that will shape the future of PayPal. As the Head of ML, you will lead a team of ML Scientists and be responsible for managing a portfolio of ML solutions, including personalization, recommendation, and ranking of millions of products on PayPal App. You will be building and defining the next generation shopping discovery destination leveraging the power of PayPal’s two-sided network.

Meet the team:

Be part of a high-performing team with start-up culture to build 0-1 initiatives in a very dynamic environment. Be part of building future of PayPal and work on top pillars of corporate strategy !

Your day to day:

Lead the team in charge of Development of Recommender Systems leveraging cutting edge AI/ML techniques, such as graph neural networks and deep learning models.

Define an end-to-end vision for domain, including Signal Collection, Consumer Embedding, Product and Merchant Embeddings and retrieval/ranking pipelines.

Leverage GenAI tools such as ChatGPT, Gemini and Llamma to accelerate development of recommendation models.

Communicate complex concepts and the results of models and analyses to both technical and non-technical audiences. Influencing partners including VP+ product stakeholders.

Work in close partnership with our engineering group and PayPal's Platforms organization and drive the adoption of ML/AI solutions throughout the organization.

Hire, Build and Groom the next generation of leaders and manage an existing top-performing team.

This position is hybrid and requires in-office presence about 2 days a week in our San Jose, CA Headquarters.

What do you need to bring:

Strong background in Machine Learning with practical experience in building and implementing large-scale predictive models and recommendation systems.

Expertise in Customer Facing AI/ML Recommendation applications on a large-scale consumer-facing app.

Preferred to have industry expertise in e-commerce recommendations, Ads relevance or other related applications.

Excellent communication and collaboration skills with the ability to influence partners and customers with your insights and expertise.

Ability to groom both senior IC and Manage Managers.

Advanced degree in Computer Science, Electrical Engineering, Statistics, Mathematics, or related fields.

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:PayPal

Travel Percent:0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is$120300 to $287100

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit, and

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Any general requests for consideration of your skills, please Join Our Talent Community.

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