Internet Product Specialist (Chrysler)

Job Details

Entry

Anderson Chrysler - LAKE HAVASU CITY, AZ

Full Time

Sales

Job Ad

Anderson Auto is looking for an internet product specialist to join our team. The internet product specialist is responsible for helping customers through online leads and providing exceptional customer service. This is an important job that directly contributes to the success of business operations.

High school diploma or GED.

1-3 years sales or customer service experience

Must enjoy and excel in a team environment

Must have an upbeat and positive outlook

Must be dedicated and reliable

Must have a clean driving record

Must be able to pass a drug screening and background check

Basic knowledge of computers, printers, monitors, etc.

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We are an Equal Opportunity Employer

We are committed to a drug-free workplace.

Description

Summary/Objective

The Internet product specialist position is responsible for identifying and assisting customers through internet leads and providing exceptional customer service, while creating a memorable car buying experience. It is the Internet product specialists’ responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come.

Essential Functions

Respond to Internet inquiries in a timely manner to ensure clients' needs are met

Have a thorough knowledge of all dealership products, inventory and services

Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.

Directly responsible for selling vehicles, volume and customer satisfaction standards, as set at the solid discretion of the dealership.

Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.

Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.

Utilize floor time effectively in meeting the customer’s needs and soliciting sales.

Determine each customer’s vehicle needs by asking questions and listening.

Demonstrate and test drive vehicles.

Verify that customers are qualified for their wants, needs, and ability to buy.

Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.

Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Perform pre-delivery inspection and road test before delivery to customer.

Deliver vehicles to customers after purchase. This process ensures that the customer understand the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.

Conduct telephone transactions courteously and promptly.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Know and understand the federal, state and local laws, which govern retail auto sales.

Attend pertinent training and stay current with sales department concerns and sales techniques.

Attend sales meetings.

Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.

Shows when scheduled to work, on time, ready and able to perform essential job functions.

Adhere to all company policies, procedures and practices.

Perform other tasks as directed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements

High school diploma or GED.

1-3 years sales or customer service experience

Must enjoy and excel in a team environment

Must have an upbeat and positive outlook

Must be dedicated and reliable

Must have a clean driving record

Must be able to pass a drug screening and background check

Competencies

Customer Focus

Communications Skills

Flexibility

Collaboration Skills

Organized

Ethical Conduct

Technical Capacity

Teamwork

Strong Work Ethic

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates throughout the dealership. Time will be spent outdoors, inside the dealership, and while sitting at a desk. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.

The employee must frequently lift and/or move items over 25 pounds.

Position Type and Expected Hours of Work

Note: Schedules are subject to change. Two-weeks’ notice of a schedule change will be provided whenever possible.

Travel

Additional Eligibility Qualifications

Other Duties

Equal Opportunity Statement

The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.