IT Support Specialist-TOP SECRET Clearance

Job ID: 00509-24

Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team! The selected applicant will become part of an existing team, in an environment that will challenge you, force you to continuously innovate, and work on solutions that make a difference. There is a future for you here to support highly visible and strategic programs at SIS! If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs then Stellar Innovations is the company for you.

RESPONSIBILITIES

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.

Functions may include:

Diagnosing and resolving problems in response to customer reported incidents

Planning and analysis of work processes

Researching and reporting trends and patterns of problems

Developing training materials and performing computing/information system training sessions

Developing and maintaining problem tracking databases

Installing, troubleshooting, and maintaining hardware and software

Performing backup and recovery operations

Consulting with users to identify needs and requirements

Conducting feasibility studies and trade-off analyses

Preparing business cases

Ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices

May be required to support DLA’s eProcurement system(s).

REQUIRED QUALIFICATIONS

Minimum Experience: Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

Clearance: Must possess TOP SECRET level security clearance

Citizenship: U.S. Citizenship is mandatory.

Certifications:

Computing Environment: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSA: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M

Candidate must be located in one of the following locations: Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; New Cumberland, PA; Tracy, CA; Dayton, OH; Ogden, UT

SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.