Patient & Site Engagement Manager

Position Summary

The Patient & Site Engagement (PSE) Manager is responsible for the execution of programmatic recruitment, retention, and engagement strategies. They will collaborate with local, site facing roles as well as through counterparts in the Innovation & Advocacy teams within Global Development to shape fit-for-purpose strategies and tactics. The PSE Manager will be responsible for developing and training on materials and monitoring recruitment progress to meet local submission timelines.

Major Duties & Responsibilities:

Shape and execute TA / DAS / Program / Trial level programmatic, patient and site engagement strategies in support of overall PSE and/or DEICT plan in partnership with regional and country teams.

Collaborate with site-facing roles on site-facing activities to obtain insight for the tailoring of fit-for-purpose plans and tactics.

Creates site-facing materials and trains site-facing teams throughout the end-to-end process.

Manages recruitment timelines to meet the local submission process and maintains documentation of recruitment development and implementation requirements to ensure quality standards are met.

Identifies and provides Key Performance Indicators (KPI) and conducts Return on Investment (ROI) analysis to determine the effectiveness of recruitment and engagement strategies and tactics.

Trains and supports individual study teams across the Cross-TA portfolio’s in developing a diversity plan, ensuring equitable access to Janssen studies; contributes to protocol design to incorporate patient and site voice and local insights.

Other Duties:

Lead program-wide global Advisory patient councils.

Map out data sources and partner organizations/suppliers that will help address DEICT recruitment challenges.

Support building data-based CRM tool tracking site engagement metrics.

Attend congresses to understand PSE landscape within the Disease Area.

Mentor & support onboarding of new team members.

Foster employee engagement, inclusion, and Credo Behaviors.

Required Minimum Education: BS degree or equivalent.

Required Years of Related Experience: Minimum of 6 years in the pharmaceutical industry.

Required Knowledge, Skills and Abilities:

Requires clinical research operational knowledge and experience across multiple phases of studies (Phase I-IV); knowledge of GCP and a good understanding of the processes associated with study / site feasibility, study/project management, monitoring, clinical and regulatory operations.

Experience in the following critical competencies is required: Analysis, Strategy Development & Execution, Customer & Market Knowledge, Medical Strategy, Digital Marketing Strategy & Execution.

Ability to challenge the status quo and to understand and adapt to different cultures and markets where needed.

Exceptional interpersonal skills, including ability to persuade, negotiate, and moderate conflict. Strong presentation and communication skills.

Percentage Traveled:

Up to 20% (Domestic and International)

Preferred Qualifications:

Preferred Minimum Education: Advanced degree

Preferred Area of Study: Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy), Business Administration

Preferred Related Industry Experience: Pharmaceutical, Biopharmaceutical, Biotechnology

Key Working Relationships:

Internal: DAS Leaders, Clinical Delivery Leaders, Clinical Trial Leaders, Clinical Trial Managers, Country Heads, Study Responsible Physician, Study Clinical Scientist, representatives from Commercial, Procurement, IT, Legal, Regulatory and HCC

External: Investigational sites and Investigators, Patient Advocacy groups and foundations

Decision Making Authority:

Trains employees

Reviews work quality and quantity of others

Recommends budget amounts

Makes budget decisions

Travel: