Fulfillment Coordinator

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktops of every designer, engineer, researcher, and artist in the world.

Our Global Customer Fulfillment team makes sure that our products can be enjoyed by thousands of people around the world. If you have a passion for operations, data, problem-solving, and working in a fast-paced environment, we want you to join us as our Fulfillment Coordinator (w/m/d). Your role will be to further develop our distribution ensuring a positive customer order Fulfillment process.

In this role you are expected to run daily operations while being detail oriented. You engage in planning & continuous improvement activities. You will have ownership of your own domain within the customer fulfilment process and you stay cool and professional in escalated situations. This role is an ideal step to becoming a supply chain professional with lots of room for personal development and initiatives. You will report to the Head of Customer Fulfillment EMEA.

The Job:

Manage the daily operations together with other team members

Monitor performance, communicate with internal customers and resolve any issues

Follow established fulfilment processes internally and externally

Own your own domain within the customer fulfilment team task overview

Manage and create system records for inbound and outbound product flow, engage in planning activities

Manage inventory management, cycle counting, and inventory accuracy efforts

Follow up on customer complaints and RMA’s

Support our customer teams to provide best-in-class service

Monitor and manage global and regional transportation activities

Create, defend, develop and implement your own strategic initiatives for continuous improvement

Collect data for strategic decision-making & business case/projects

Working with internal and external stakeholders in order to drive improvements

You:

Have a passion for operations, warehousing or transportation

Understand freight shipping and logistics

Have an ability to work with cross-functional teams to get results

Can create a positive customer experience while maintaining efficiency

Are driven to take an extra step to ensure customer satisfaction

Are flexible to work with colleagues in different timezones

Are proficient in spreadsheet and database usage

Are comfortable multitasking and managing competing priorities

Have strong organizational skills and an eye for detail

Communicate on a professional level in English

Are ambitious to become a supply chain professional

Have 1-2 years of relevant work experience

Bonus Skills:

Have a master's in a related field from a highly reputable university

Experience in working with or for a third-party logistics provider

Familiarity with enterprise resource planning systems

Experience in Finance and/or Accounting

Experience with LTL freight shipping

Data processing/visualization

Familiarity with Google Suite

Ability to speak any other European language

Passion for 3D printing and emerging technologies

Experience in rapidly-growing startup environments

We Offer:

On-site lunch 3x a week

Private health insurance with Medicover

Shares in the company

Free beverages and snacks at the office

Unlimited 3D prints

A monthly or quarterly public transportation pass

An inclusive, dog-friendly office with diverse and inspiring colleagues

Development opportunities both in-house and off-site

Fun team events