Customer Service Representative - Channel Partner - French Speaking

Customer Service Representative - Channel Partner (French speaking)

In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and make sure their order processed with accuracy and provide excellent customer care in their queries.

How You’ll Make an Impact:

Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting

Deal with customer calls and complaints effectively and professionally as per the service level agreement

Ensure case and call logging to a high-quality standard with regular updates on cases until successful conclusion

Work collaboratively with Sales, Finance and other relevant internal stakeholders

What You Bring:

Excellent communication skills in English AND French languages

Strong customer services experience within a fast paced, corporate environment

Experience in a customer facing role, including order processing

Good MS Office skills

Knowledge of SFDC and SAP desired

Accurate and fast data entry skills

Excellent telephone manner

Excellent organization skills

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:

Life and accident insurance,

Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge

Competitive salary and cafeteria

100% commuting allowance for non Budapest residents

Annual bonus

Annual salary review

Marriage and childbirth allowance

School start allowance

Loyalty award

Employee Referral Program with remarkable referral bonus

All You Can Move contract possibility/gym facility discount

Hybrid working model (3 days onsite and 2 days home office/week. Our office is located at 1082, Budapest, Futó utca 47.)

Regular Full-Time