Assistant Manager

Responsive recruiter

Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Position Overview:

Job Description

Assistant Manager

Merry Maids Louisville, 1807 Cargo Court, Suite 3, Louisville Kentucky 40299

General Position Description:

Accountable for ensuring Merry Maids delivers exceptional customer service and sound office operations by answering phones, supporting teams in the field, effectively communicating with customers and performing essential office administrative functions.

Serves as a liaison between teams and customers regarding communication of arrival times, lock outs, schedule changes, service changes, etc

This role is fast paced and the heartbeat of the Office - Almost everything that happens at this office goes through this position..

You will learn every aspect of this business from the ground up.

You will be the #2 person in this office.

Essential Duties and Responsibilities:

Answers incoming telephone calls and routes to appropriate staff members; fields, addresses and resolves general customer complaints and concerns.

Assist Manager with Hiring, Training, Quality, and Productivity of the team members.

Perform Quality Assurance inspections of customer homes to ensure the quality of clean and Team Mate cleaning techniques; document findings and address concerns with associated teams; provides coaching and additional training if needed.

Train new hires to ensure proper on-the-job training for all new hires per Company policies and procedures.

Performs office opening and closing procedures.

Manages the schedule for client's cleanings

Maintains a neat, clean, organized, and fresh office appearance.

Monitors, orders, and ensures proper inventory of all necessary equipment, products, and supplies.

Monitors and collects all accounts receivables.

Gathers and delivers missing cleaning equipment, supplies, and other items to teams in the field when needed.

Manages customer scheduling and associated team assignments.

Professionally and accurately present Merry Maids' service to prospective customers.

Document all activities in companies CRM system (Salesforce.com)

Advise and upsell customers about other available Merry Maids services.

Compiles and submits weekly payroll to payroll processing vendor ensuring timely submission and accuracy of payroll data.

Compiles and maintains employee files in accordance to federal, state, and local law.

Performs other reasonable, related duties as assigned or requested.

ANCILLARY DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

In the absence of the Manager:

Oversees the operation of this office or satellite offices

Directs activities of personnel to meet the service obligations of the office.

Works with the Manager and Owner to conduct necessary personnel actions and business decisions.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

High computer literacy and proficiency in desktop applications such as MS Word, MS Excel, and MS Outlook is a must.

Must have the ability to problem solve

Must maintain a valid driver’s license, satisfactory driving record, and a safe and reliable vehicle with current automobile liability insurance.

General knowledge of the cleaning industry, organization, products, and/or services is a plus.

Ability to build customer relationships and provide appropriate levels of customer service.

Ability to travel locally on a frequent basis.

Ability to effectively communicate both orally and in writing.

Possesses excellent listening skills, empathy, and a high level of customer service orientation.

Ability to prioritize and handle multiple functions at the same time with exceptional organizational skills.

Demonstrated attention to detail.

Ability to pass a criminal background check.

Ability to pass motor vehicle records check.

Ability to pass drug screening.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

High school diploma or equivalent required.

2 years of customer service experience.

The ideal candidate is someone from a Cleaning, Retail, Hospitality or Food Services background with some type of management /leadership experience.

All candidates will be considered. We hire for attitude and reliability, we can teach you the rest!

This is a Full time position and you must be reliable and come to work every day!

PHYSICAL/MENTAL REQUIREMENTS:

Ability to drive to and from various job sites as needed, though this is mainly an office job.

Regularly required to stand; walk and talk or hear.

This Job Description is intended to describe the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Job Type: Full-time

Salary: $30,000.00 to $40,00.00 /year

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisees or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort.

Compensation: $34,000.00 - $37,500.00 per year

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals – including becoming a team captain, trainer, quality assurance supervisor or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for you and our customers?

Apply today!

This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.