Customer Service Representative

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

Achieve, Cooperate, Care and Innovate are the values that we share and practice on a daily basis.

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

For more information on Guerbet, go to and follow Guerbet on Linkedin, Twitter, Instagram and Youtube

The Customer Service Rep is responsible for providing the highest level of customer service excellence to customers while operating within Guerbet’s company guidelines. They will be primarily responsible for managing all aspects of the order entry and management process for LATAM customers of Guerbet.

YOUR ROLE

• Corrects electronic order errors and investigates root causes.

• Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates; checks stock and expediting information.

• Enters and maintains database records of customer profiles and prepares and maintains status reports.

• Processes and adjusts database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests.

• Maintains knowledge of company products and customer service processes.

• Other duties as assigned with or without accommodation.

• Must be able to speak with consumers about the usage of all Guerbet products.

• Must be able to maintain multiple projects at one time.

YOUR BACKGROUND

• Associate's Degree required - Bachelor's Degree preferred.

• 3+ years’ experience in a fast-paced customer service department (medical/pharmaceutical experience is ideal).

• Must possess strong interpersonal, analytical, and organizational skills. Must have a demonstrated ability to work on projects with minimal supervision.

• Demonstrated excellence in written and oral communication.

• Knowledge of JDE systems is a plus.

• Advanced in Spanish and English – written and oral language skills is required.

• Working knowledge of Microsoft Word, Excel, and Access.

• Should possess a comfort level of working in an 800 line/computer/data entry (keyboarding) environment. Experience in an inbound call center environment, retail, or another customer/social service venue.

We offer continued personal development. When you join Guerbet, you :

Are choosing a global leader with recognized expertise in diagnostic and interventional imaging,

Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient’s life all over the world,

Are joining a company where we value diversity of talents coming from various horizon.

We # Innovate # Cooperate # Care #Achieve at Guerbet.

Guerbet is an Equal Opportunity Employer. As an organization, we believe that no individual should be discriminated against because of their differences, which includes the following: age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Guerbet is committed to diversity, equity, and inclusion.

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to or you can also call this number