Systems Integrator (Managed Services)

Position: Systems Integrator

Education: Electrical/Mechanical/Industrial Controls/Mechatronics/Systems Engineering related field

Experience: 3+ years of relevant work experience

Location : Kitchener - Hybrid

About OTTO by Rockwell Automation

OTTO by Rockwell Automation is a global leader in autonomous technology for material handling inside manufacturing and warehouse facilities. With over five million hours of production experience, OTTO autonomous mobile robots (AMRs) are trusted in mission-critical operations for some of the world’s most recognized brands. OTTO by Rockwell Automation was recognized as one of Fast Company’s Most Innovative Robotics Companies of 2023. For more information, visit ottomotors.com.

OTTO by Rockwell Automation was acquired by Rockwell Automation in 2023. Rockwell is a global industrial automation and digital transformation technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

About the Job

The Systems Engineering (SE) team works closely with our Project Management Office (PMO) within our professional services organization to deliver business value to our end users, channel partners, and for OTTO Motors. SEs design and integrate fleets of OTTO autonomous mobile robots (AMR) and software at our customer facilities. In addition, the SE team delivers training to our integration partners and end-users, and evaluates use cases to establish guidelines, standards, and best practices for how OTTO Motors products can be used by the market, specifically by our integrator network. Furthermore, the SE team is a major contributor to defining our product requirements and is a major influencer of our product roadmap. Additionally, being part of the Managed Services department, the SE team is also responsible for operational support and improvement of OTTO Motors solutions deployed and in operation at our customer facilities, for which we provide ongoing operational and maintenance support.

Primary responsibilities:

understanding customer requirements and ensuring clarity of all requirements prior to detailed design; Ability to document and convey concepts and architectures of industrial automation solutions.

consulting with applications engineering during the requirements and concept definition process; documenting/updating the requirements when needed

detailed design of AMR systems using OTTO Motors products to meet the customer requirements; this includes workflow design, attachment design, map design and development/modification middle layer software logic using Ignition OPC/UA and/or PLC logic design and modification.

Middle layer software design, development, validation & integration to interface between OTTO Fleet Manager API and any third party automation systems in the facility (PLCs, WMS, ERP, MES systems)

Authoring scope of requirements, scope of work and system design documents and managing the technical scope and design of the our solutions in collaboration with Project Management to technically manage our contractual scope to our customers as well as to manage delivery of the right solution by our subcontractors.

support the discrete event simulation process by being the lead SE in verifying the validity of all the inputs required for simulation and working with the customer as well as the internal sim team in design process to ensure solution meets customer requirements.

project planning for the deliverables and work packages you own;

lead and support on-site deployment and integration of designed system as required, commissioning & integration of AMR systems at client facilities throughout the world; this includes traveling to customer or integration partner facility for on-site deployment and integration with facility side automation equipment

authoring & executing acceptance test plans for validation of system functionality and performance;

Ensure technical integrity and consistency of the solution throughout every phase of its life-cycle. Verification, validation, and tracking of system compliance to customer requirements and design specifications.

optimizing system performance through analysis, simulation, and experimentation and implementation of improvements, while managing scope as agreed with our customers and subcontractors.;

communicating technical details and status to the customer and broader project team

consulting with 3rd party solution providers, subcontractors and integration partners on all of the above

delivery of training to integration partners as well as end users

consulting with internal team members and integration partners on all of the above

troubleshooting software & hardware technical issues using internal tools available; solving new and challenging technical problems related to the above

Support to deployed solutions in operations at our customers facilities in terms of continuous optimization activities, Tier3 and on call or backfill support to the operational support functions.

Additional responsibilities:

authoring new product requirements based on the lessons learned from your design and commissioning activities;

working with the systems engineering team to improve project/department tools, processes, and working relationships with other departments;

ability to travel for business within North America, Europe and Asia; ~30 - 40 % travel commitment over the year (travel mostly contained to Canada and USA). Trips to site would typically be 2 weeks on - 2 weeks off during the project integration phase.

About You

You want to work for a fast-moving company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You want to be surrounded by people who are creative, fun-loving, and passionate about their work. You are motivated by making an impact on your workplace and you thrive on challenging and rewarding problems. You have a customer-first mentality, go the extra mile and strive to exceed customer expectations.

Your mastery comes from years of experience in designing and integrating complex systems solutions for industrial automation applications. You are able to represent a complex system via a simplified block diagram representation to convey the objective and details to the end-user systematically. You have a strong understanding of technical scope and can define and manage technical design scope to subcontractors as well as customers in collaboration with project management.

Required background:

4+ years of relevant work experience managing technical scope of solutions to customers and/or subcontractors.

8+ years of experience commissioning & integrating industrial automated equipment or software that interfaces to the equipment

middle layer software design experience to enable multi-device/system integration within facility automation

college/university diploma or degree in an engineering, design, or industrial controls type of field

experience working directly with clients/end-users, as well as subcontractors

Required skills:

planning and organization (how to approach and solve a problem, work breakdown to achieve the end goal, etc.)

strong communicator, verbal and written. Strong facilitation skills.

self-motivated and organized with a keen eye for detail

Demonstrated ability of working with Linux

authoring and modifying software code (python, C++, or other)

PLC design and integration experience

interpretation & design analysis of mechanical drawings and electrical schematics

Understanding of customer perspective of manufacturing and warehouse/DC operations such as production design & scheduling constraints, personnel allocation and cost justifications and Understanding of lean manufacturing principles.

Bonus points:

data analysis experience

authoring and modifying software code (python, C++, or other)

experience with inductive automation ignition OPC/UA software

middle layer software design experience to enable multi-device/system integration within facility automation

experience with Rockwell FT Optix

Experience with Jira and Epicor

What's in it for you::

Overtime pay for hours worked outside of the standard work week (40 hours) when on site

Work life balance - vacation, flexible long weekends, half-day birthdays and wellness days

Comprehensive benefits for you and your family to support your health and wellness

Corporate discounts

Free snacks to keep you energized while in the office

Cool company events such as BBQs and other celebrations including occasional food trucks at the facilities

Friendly and fun co-workers!

At OTTO Motors by Rockwell Automation, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression. If you require special accommodation to complete any portion of the application or interview process, please contact .