Pet Services Associate

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The Pet Services Associate is part of a team promoting healing experiences for our grieving Pet families. The Associate will work closely with other team members, departments, and clients to ensure procedures, policies, ongoing office support and exemplary customer satisfaction are achieved. This position requires a hardworking and energetic individual that is passionate for pets.

JOB RESPONSIBILITIES

Assists families with choosing services for the pet’s aftercare, including urn selection, personalized merchandise and keepsake items

Fills out paperwork with client selections and inputs in computer system

Receives and makes calls on a multi-line phone system

Communicates with clients and veterinary clinics

Calculates and processes payments

Files records

Drives to local veterinary clinics as needed;1-3 times per week

Picks up deceased pets from clinics and occasionally at client residences

Delivers cremated remains to local veterinary clinics and funeral chapels

Creates keepsake items such as ink and clay prints

Cremates pets of various sizes 2-3 days per week

Performs weekly maintenance of cremation retort machines

Actively participates in cross training of other roles in the department including courier and crematory operator

This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

High school diploma or equivalent

Certification/License

Valid state driver’s license in good standing with auto insurance

Experience

Two (2) years of customer service experience

One (1) year merchandising experience

One (1) year with death care industry preferred

One (1) year working in a veterinarian clinic/office preferred

Knowledge, Skills and Abilities

Ability to handle unforeseen challenges while being creative, empathetic, accommodating and calm in a death care environment

Possesses a high degree of honesty, integrity, and reliability

Ability to communicate in an organized and thorough manner

Ability to maintain a favorable and upbeat disposition for grieving families and contribute towards team morale

Proficient in Microsoft Office preferred

Ability to travel locally as needed

Ability to lift up to 50 pounds without assistance, and up to 200 pounds with assistance

Ability to work in extreme temperature variances

Comfortable handling deceased pets in various conditions

Work CONDITIONS

Work Environment

Work indoors and occasional outdoors during all seasons and weather conditions

Local and/or multiple location traveling required

Comply with Field dress code policy

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day

Sitting continuously for many hours per day, up to 6 hours per day

Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Lifting up to 50 pounds without assistance; up to 200 pounds with assistance

Work Hours

Working beyond “standard” hours as the need arises

Travel locally up to 50%

Postal Code: 43215

Category (Portal Searching): Operations

Job Location: US-OH - Columbus

Req.142070