Support Engineer

We are looking for a detail-oriented and customer-focused Support Engineer with fluency in German and experience in 2nd line technical support. Adept at troubleshooting complex hardware, software, and network issues with precision and efficiency. Ready to bridge the gap between technology and user satisfaction.

What you’ll do:

Assisting in 1st/2nd line technical support.

Communication in Germany and English (Written and Verbal)

Call Management

Working on SLAs tickets

Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support.

Building strong relationships with customers.

The ability to take ownership of customer problems.

A proactive approach to customer problems and an understanding of customer perception.

Remote Incident Resolution

Software Deployment

Ability to multi task and meet specific goals set by supervisors and management

Your expertise:

Minimum 3-5 years desktop support experience.

Fluent Communication in Germany and English (Written and Verbal)

Some server and network support experience (advantage). Good communication skills verbally and written.

Self-sufficient.

Qualifications required:

Grade 12

International MCSE qualified or international equivalent

A+ / N+ (or equivalent) entry level IT qualifications

Qualifications preferred:

ITIL Foundation

Microsoft 365

Azure

AD

Soft skills certificates

Other information applicable to the opportunity:

Permanent Position

Location: Working From Home

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.