CSR Spanish/Korean Bilingual-Cebu

We are HIRING!

CSR Spanish / Korean Bilingual

Location - CEBU

Shifting Schedule

Client: Wipro

SKILLS:

Fluent in English is a must; fluent in other languages, is an asset

Excellent telephone and email communication skills

Must be detail oriented, reliable and have the ability to handle multiple

priorities in a fast-paced environment

RESPONSIBILITIES:

Effectively communicating with customers by composing accurate, prompt and

effective replies to customer inquiries, via phone and e-mail

Ability to handle difficult or sensitive issues with customers in a polite

and tactful manner

Collects and contributes to daily/weekly/monthly reports monitoring customer

activity

Understanding company products, systems and customers

Fielding all incoming help requests from clients via telephone and/or emails

in a courteous manner

Document all pertinent end user identification information, including name,

department, contact information and nature of problem or issue

Record, track, and document all queries received, problem-solving steps taken

and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLA’s defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client

interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent

future problems

Maintain and update self-help documents for customers to speedup resolution

time

Identify red flags and escalate serious client issues to Team leader in cases

of untimely resolution

Ensure all product information and disclosures are given to clients before

and after the call/email requests

Avoids legal challenges by complying with service agreements

GOOD TO HAVE: Good to have hiring Skills from the candidate but not a show stopper to hire. It would be an add on over and above the Essential skills

Send your CV’s to

Summary of role requirements:

Flexible hours available

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 30 October 2024

Expected salary: 50,000 - 150,000 per month

Full time