Supervisory IT Specialist (Chief, Infrastructure Services Branch)

Summary

ATF is a law enforcement agency in the U.S. Department of Justice that protects our communities from violent criminals/criminal organizations, illegal use/trafficking of firearms, illegal use/storage of explosives, acts of arson/bombings, acts of terrorism, and illegal diversion of alcohol/tobacco products. We partner with communities, industries, law enforcement, and public safety agencies to safeguard the public through information sharing, training, research, & technology. Visit

This job is open to

Clarification from the agency

Applications will be accepted from all U.S. citizens.

Duties

This position is located under the Office of Science and Technology (OST), Information Technology Systems Managment Division (ITSMD), Infrastructure Service Branch in Location Negotiable After Selection, United States.

The primary purpose of this position is to support an ATF that is ready with right information, services, and capabilities for the right people at the right time of safeguard America's communities from violent crime, enabled by excellent people, process, and technology. The ITSMD combines the Operations, Performance Management, Data & Voice and Wireless Communications services to create and maintain world class service in a dynamic Information Technology environment for Internet, voice and data network.

As a Supervisory IT Specialist (Chief, Infrastructure Services Branch), GS-2210-14, your typical work assignments may include:

Oversees the daily duties of branch staff personnel, to include employee, trainees/interns and contractors. Responsible for assigning and ensuring the execution and completion of work tasks, approves leave, determines training needs, makes recommendations & provides guidance and feedback, recommends and may approve awards and is responsible for full performance management development (initial, mid-year, and annual performance appraisals and disciplinary actions) of assigned employees.

Reports the progress of ongoing and specialized work tasks and projects to the Deputy Division Chief and ensures the timely and quality completion of regular and reoccurring duties.

Manages, coordinates and directs programmatic functions relative to the practices, systems, techniques and principles of information technology (IT) and is responsible for developing policies and procedures to ensure information systems reliability and accessibility and ensures software and systems quality and functionality

Manages and/or performs configuration, installation, implementation, integration, maintenance, and management of cloud and network systems used for the transmission of information in voice, data, and or video formats.

Serves as the day-to-day liaison between the business units and service providers for the domain and provides input to contract expectations through dentification, proposal, evaluations and contract-development processes. Participates in the government acquisition process, working with the business areas to set domain priorities by identifying competing needs and requirements, resolving issues, coordinating the collection of performance metrics, providing metrics to the Sourcing Office and serving as first level problem solver.

Requirements

Conditions of Employment

The qualification requirements listed below must be met by the closing date of the announcement.

MOBILITY PLAN: New employees hired pursuant to this vacancy announcement must sign a mobility agreement. The purpose of ATF's mobility policy is to enhance career development and progression, and achieve mission and business effectiveness. To accomplish these objectives, the mobility plan will facilitate the movement of employees through special short-term assignments or permanent reassignments throughout the Bureau. Applicants who decline to sign a mobility agreement, as required, will be removed from the hiring process. Key Requirements:

Must be a U.S. Citizen or National.

May be required to serve a one year probationary period.

Must successfully complete a background security investigation

Must be registered or exempt from the Selective Service. See

This is a non-bargaining unit position.

Qualifications

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

To qualify for 14, candidates must also have at least one year of specialized experience equivalent to the next lower grade level GS-13.

Specialized experience is demonstrated experience, which has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of this position. Experience must be in the normal line of progression or must be related to the work of the position advertised and must be reflected in resume. Specialized experience include:

Performs configuration, installation, implementation, integration, maintenance, and management of Local Area Network/Wide Area Network (LAN/WAN) systems used for the transmission of information in voice, data, and or video formats.

Demonstrated experience in designing, configuring, and maintaining Local Area Network/Wide Area Network (LAN/WAN) infrastructure and service components, troubleshooting and diagnosing Local Area Network/Wide Area Network (LAN/WAN), Data Center and Cloud services issues.

Demonstrated experience in managing the operational activities of Local Area Network/Wide Area Network (LAN/WAN), data, voice, video and cloud services, including installation, configuration, maintenance, and security.

Interagency Career Transition Assistance Plan (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Silver (minimum score of 85) or better category using established category rating criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at:

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Silver (minimum score of 85) or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at:

Veteran Preference: If you are entitled to veteran preference, you should indicate the type of veteran preference you are claiming on your résumé.

In order to verify your veteran preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.

In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the natural mother of a disabled or deceased veteran, you must submit the October 2013 Revised Standard Form (SF) 15, "Application for 10-Point Veteran Preference," and the other required documentation identified on the reverse side of the SF-15 to support your preference claim.

Although veteran preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated," veteran preference eligibles are listed ahead of non-veterans within each category for which they are qualified.

If you are a 30% or more disabled veteran, you may be eligible to use leave under the Wounded Warriors Federal Leave Act of 2015. This act grants leave for purposes of undergoing medical treatment for a disability instead of using regular sick. For additional information see:

Education

This position does not have an education qualification requirement.

Additional information

Notice to Prospective Employees of Ethical Obligations from ATF's Human Resources Operations Division. Please click on the following link to read important information.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See .

EEO Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, status as a parent, genetic information, disability, age, membership or non-membership in an employee organization, or on the basis of personal favoritism. If you believe you have been subjected to discrimination, you must contact the ATF EEO office within 45 calendar days of when the alleged harm occurred at or . Please see DOJ .

DIVERSITY Statement: "As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service."

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you receive the link after the close of the announcement. To determine if you need RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments .

"Federal Regulations state no ATF employee, his/her spouse, or his/her minor child shall have, directly or indirectly, any financial interest, including compensated employment, stock, or proprietary interest in the alcohol, tobacco, firearms or explosives industries. You should be aware that you may be asked to relinquish any ownership of or interests in the alcohol, tobacco, firearms or explosives industries before a determination can be made whether access to ATF information, information technology systems, and/or facilities can be authorized."

Additional vacancies may be filled from this vacancy announcement.

A one year probationary period is required for new supervisors and managers.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use your responses to the assessment questionnaire to place you in one of three categories based on your experience, education, and/or training. The assessment questionnaire is designed to measure your ability in the following competencies:

Attention to Detail

Customer Service

Oral Communication

Problem Solving

If you meet the minimum qualifications, you will be placed in one of the following categories:

Gold: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF), as determined by the job analysis.

Silver: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPF's as determined by the job analysis.

Bronze: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs as determined by the job analysis.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Candidates within the Gold category who are eligible for veterans' preference will receive selection priority over candidates without veterans' preference.

To preview the Assessment Questionnaire, click

Required Documents

ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:

Official position title;

Employer name and contact information;

Start and end dates (including month and year);

The number of hours worked per week (or indicate full-time). Permanent and Volunteered

Your Pay Plan/series/grade and step and a detailed list of duties & accomplishments

Showing relative permanent and volunteer work experience, education, and training. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.

Veterans' preference documentation (DD-214, Member