Technical Writer 2/3, Biologics Manufacturing

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The Technical Writer is responsible for the development and/ or revision of Master Batch Records (MBRs) and other current Good Manufacturing Practice (cGMP) documents e.g. Standard Operating Procedures (SOPs), Work Instructions (WIs) used in the execution of manufacturing processes and/ or operations here onsite at Lonza Singapore. You will work very closely with Subject Matter Experts (SMEs) in Manufacturing Sciences and Technology (MSAT), Manufacturing (MFG), Quality Assurance (QA), Quality Control (QC), Validation (VAL) and any other relevant departments. The individual should have good understanding of manufacturing processes and operational knowledge of manufacturing equipment. In addition, attention to details is complimentary attribute required to ensure accuracies of the MBRs. This position reports to Senior/ Section Lead/ Manager of the Technical Writing Team (TWT), under Manufacturing Technical Team (MTT).

Key responsibilities:

Develop new MBRs, using existing MBR templates, in support of Technology Transfers

Maintain currency of MBRs for existing customers

Produce high-quality documentation that meets applicable standards/ requirements of the users

Write and edit technical information/ instructions in a manner to ensure content is factual and accurate

Meet with SMEs to ensure specialized topics are appropriately addressed/ discussed

Collaborate closely with relevant SMEs from various disciplines on documentation requirements

Manage the lifecycle of MBRs including, but not limited to creation, review, revision and approval of MBRs on product campaign basis

Maintain a system for tracking changes to be implemented in all upcoming product campaign

Ensure MBRs adhere to approved template/ structure

Communicate actively to address customers’ comments and to clarify customers’ queries with respect to MBRs

Address comments arising from internal reviews and revise the documents accordingly.

Deliver MBRs with strict adherence to the production schedule

Provide assessments and insights to Change Requests from TWT’s perspective

Define Change Tasks associated with TWT

Ensure assigned CAPAs and Change Tasks are closed in a timely manner

Attend planning and briefing meetings

Drive and manage manufacturing Change Request from its initiation till its closure

Provide guidance and mentorship to junior members of TWT

Participate, or lead projects as a representative of Manufacturing Technical Team.

Key requirements:

BS in Engineering (Chemical/ Biochemical) or Science (Biochemistry/ Chemistry/ Microbiology) related disciplines preferred

Work experience in a cGMP regulated environment and prior technical knowledge in biopharmaceutical processing will be an advantage

Strong technical communication and writing skill

Excellent oral presentation skill

Effective interaction skills with MSAT, MFG, QA, customers and auditors

Strong proficiency in standard Microsoft Office applications e.g. MS Word and MS PowerPoint

Advanced knowledge in Controlled Document Management System (DMS) Track record in completing projects under tight timelines

Ability to quickly grasp and translate complex technical concepts to comprehensible instructional texts

Ability to influence peers and teams with no direct reporting lines

Competencies required: Business Acumen, Customer Focus, Driving Results, Leadership, Collaboration, Agility.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

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