Communications Operator

The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Objective & Safety/Security Sensitive Designation

Job Objective: To receive telephone calls for emergency and non-emergency services and enter information into the Computer Aided Dispatch (CAD) System, using the Priority Dispatch protocol software system.

This position is eligible for:

$2500.00 Hiring Incentive payable successful completion of the classroom and training program (typically 16 weeks long)

$5,000 Residency Incentive ProgramThis position is designated as a safety/security sensitive position and is subject to random drug and alcohol screening.

Essential Functions

Learn more about your vital role as a Little Rock 911 Communications Operator.

For a complete list of essential job functions, please visit the full job description, click HERE

Minimum Qualifications, Additional Requirements and Supervisory Responsibilities

These knowledge, skills, and abilities are usually, although not always, acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.

ADDITIONAL REQUIREMENTS: Must be available for shift assignments which include evenings, weekends, and holidays.

DISCLAIMER: This document does not create an employment contract, implied or otherwise.

Application Requirements

Emergency Communications Operator Selection Process

Step One: Application: Applicants will submit on-line applications, with supplemental questions during the posting period.

Step Two: Non-proctored CritiCall Exam: (ongoing throughout application period) -Human Resources will send a testing link via email to all candidates and a deadline for testing completion.

Step Three: Virtual Interviews: (ongoing throughout application period) - Upon successful completion of CritiCall, candidates will be sent a link to participate in the first round of interviews to be conducted virtually via Spark Hire.

Step Four: Departmental Interview: Based on CritiCall and Sparkhire results, selected candidates will be invited to participate in the panel interviews to be conducted by departmental representatives tentatively scheduled the week of 10/14 - 10/18/24.

Step Five: Pre-Employment Screenings/Hiring: Human Resources will extend conditional offers of employment to candidates selected by the departmental panel to move further in the selection process. A final hiring decision will be dependent on successful completion of backgrounds, medical and drug/alcohol screening. Tentative target Academy start date is December 16th 2024.

All communication regarding application status will be sent to candidates via text message/ email address listed on account. You may check your NeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at if they are having computer difficulties.

SPECIAL ACCOMMODATIONS:

If you have a disability and require reasonable accommodation in the application and / or testing process, you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone . FAX, TDD, or email @ .