Store Manager - Chicago

TITLE: STORE MANAGER

REPORTS TO: DIRECTOR OF STORES

JOB DESCRIPTION:

Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. The Store Manager is responsible is responsible for driving the business forward by providing an exceptional customer experience and creating long-lasting client relationships. The Store Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. This individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.

COMPETENCIES:

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

THE RESPONSIBILITIES:

Meet personal and store sales goals by ensuring that each customer receives outstanding customer service

Establish a returning client business by developing and maintaining long lasting relationships

Actively outreach to client base to strengthen relationship via email, phone call and text messaging

Utilize company selling culture and training tools to meet and exceed KPI expectations

Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists

Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships

Provide in the moment feedback on the sales floor, with the goal of inspiring and developing the sales team

Maintain organization, upkeep, and cleanliness of both the front and back of house

Recruit, hire, onboard, and train all new hires

Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader

Ensure the integrity of payroll and the payroll process

Actively support Diversity, Equity, and Inclusion initiatives

Ensure that the sales floor is maintained and beautifully reflects the brand

Cultivate an environment which promotes teamwork and comradery

Remain coachable and open to feedback to continuously develop in your role

Act as a leader in the District and as a partner to fellow Store Managers

REQUIREMENTS:

Previous management experience required

Previous sales experience required

Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed

Continuous standing and walking; ability to move around all store areas and be accessible to customers

Ability to occasionally climb ladders as needed

Ability to work daily with telephone, POS and computer equipment

Ability to work a flexible schedule including days, nights, weekends, and holidays

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