Customer Service Representative

Temp

Staff Management Group is seeking a Customer Service Representative for our client in Avenel, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule

1st shift: 8:30AM - 5PM

Pay Rate

$18 / hour

Job Summary

The Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products or services to best assist patrons.

Job Responsibilities

Providing introductory information to prospective and new customers

Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

Letting patrons know about additional products or services that might benefit them

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Escalating queries and concerns, when necessary

Troubleshooting common issues with products or services

Job Requirements

MUST be bilingual in English AND Spanish (read and write)

Excellent Communication Skills

Computer skills(WORD, EXCEL, etc.)

Ability to work well with others

Ability to deal well with change and ambiguity

Ability to maintain confidentiality

2-4 years experience in similar role, willing to train the right individual

Additional Information

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

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