Customer Service Agent at Bengaluru (Semi-Voice International Process

Job Opportunity: Customer Service Agent at Bengaluru (Semi-Voice International Process)

Industry: BPO

Location: Bengaluru

Designation: Customer Service Agent

Process: Semi-Voice International Process

About the Role:

We are looking for talented individuals to join our team as Customer Service Agents for our Semi-Voice International Process. This role is ideal for those who have excellent communication skills and proficiency in English. You will be responsible for handling customer inquiries via telephone, email, and other channels, ensuring a positive and professional experience for our clients.

Primary Skills:

Excellent Communication Skills

Proficiency in English

Customer Service Orientation

Ability to handle semi-voice process (email and call support)

Problem-Solving Skills

Secondary Skills:

Basic Knowledge of Computers and Software Applications

Ability to Work in a Team Environment

Patience and Emotional Intelligence

Time Management Skills

Key Responsibilities:

Respond promptly and professionally to incoming customer inquiries via telephone, email, or in-person.

Assist clients by demonstrating the use of products and programs, and answering any questions they may have.

Participate in training opportunities provided by the organization or external entities to enhance skills.

Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Eligibility Criteria:

Minimum Qualification: Intermediate (12th Pass)

Good Communication Skills and Proficiency in English

Perks and Benefits:

Performance Bonus

Two-way Cab Facility

Provident Fund

Medical Benefits