Fleet Lead Driver

The AAA Roadside Assistance team in Columbus, OH is seeking an experienced 1st Shift Lead Driver! If you like helping people and working outside in the fresh air, this is the job for you! AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits to Fleet Drivers. Overtime and monthly bonus opportunities available!

The primary duties of the Club Fleet Lead Driver are to:

Provide lock-out, fuel delivery, battery jumpstarts and tire change services using established guidelines and quality control procedures.

Provide mobile battery services using established guidelines and quality control procedures. Perform diagnostic tests and recommend solutions including sales of batteries and installation in various types of vehicles.

Provide tow and recovery services using established guidelines and quality control procedures.

Participate in the onboarding process by mentoring new hires and may provide training to other drivers as directed.

Understand dispatch system and may assist drivers with road service call handling.

Cover for supervisors when they are off duty ensuring other drivers have the resources they need to deliver service.

Inspect fleet vehicles for safety, DOT compliance and appearance; ensure they are scheduled for routine maintenance.

Inventory batteries, supplies, tools and equipment.

Communicate with members effectively to keep them informed and to ensure their safety.

Make sound decisions regarding the safe service of vehicles and to accommodate member needs.

Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.

Conduct vehicle and equipment inspections, ensure that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.

Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Other duties as assigned.

Minimum Qualifications:

Must be at least 23 years old.

Completion of a high school diploma or equivalent.

Must possess and maintain a valid driver's license for the state where you reside.

Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.

5+ years of experience in an automotive/mechanical environment, or technical school or a minimum of 5 years of experience in a sales and/or customer service role is preferred.

Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.

Must successfully complete required departmental training courses within 60 days of hire.

Must attain and maintain all state and local licensing requirements.

Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training).

Knowledge and skills to perform various diagnostic tests, to recommend solutions and to sell and install batteries in various types of vehicles.

Knowledge and skills to perform tow and recovery services.

Ability to communicate effectively in writing, verbally and using assigned technology.

Ability to present and demonstrate Fleet policies and procedures to others.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Ability to use hand tools to provide service.

Basic skills using email and GPS (Global Positioning Systems).

Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle. Ability to operate manual and automatic transmissions vehicles.

This job title is classified as “Safety Sensitive” in accordance with Connecticut and Oklahoma state law.

AAA Club Alliance offers a competitive benefits package including:

Competitive hourly rate commensurate with experience

Comprehensive health Benefits package

401(k) plan with company match

Employee discounts

Professional development and paid training

Paid time off and paid holidays

Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category: Fleet

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