Customer Service Nights (Security)

Job Summary:

A Customer Service Representative plays a vital role in providing a positive experience for our guests through maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.

Engage in genuine interaction with guests

Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take appropriate steps to avoid potential threats or problems

Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities

Use a de-escalation method during a stressful event and have the ability to approach a situation with a non-aggressive and calm attitude to prevent the issue from intensifying

Alliance to the Flora-Bama Customer Service and the Management team to always support each other and understand that the guest’s safety is our number one goal

Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance

Essential Qualifications and Experience:

Ability to effectively communicate with guests, peers, and management

Ability to multitask, and take ownership of the different tasks that are assigned

Ability to work as part of a team and take initiative independent of direct supervision

Must be able to work in a fast-paced environment

Enthusiastic, friendly, and energetic when talking to guests and coworkers

Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional stooping, kneeling, crouching, and climbing ladders

Must be able to lift 50+ pounds

High School Diploma

Military/Law Enforcement/ First Responder experience is a plus

Willingness to work peak hours including nights, weekends, and holidays

Ability to work in a warm/hot environment

Starting Pay: $18 hr