cross program change manager at Randstad Global IT

the world around us

We live in extraordinary times. Technology, society, the job market - they’re all rapidly advancing, and opening up previously unimagined opportunities. With innovation driving the world of work even faster, many of us are left wondering: how can I find a job that works for me?

people at the heart of everything we do

Working at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward.

Are you our new colleague? We’re looking for a

cross program change manager at Randstad Global IT

about the program - x-one

As part of the overarching strategy of the company, and to create a sustainable talent platform, Randstad is enhancing its digital capabilities. This requires closer collaboration with our 38 markets, collective leadership and a shared vision. The program that brings our digital components together is “x-one”. Over the coming years we will roll-out various ‘one’ programs across our markets. Additionally, there may be other digital or business solutions that are rolled out in our markets, in parallel with the x-one program. Collectively, these form our business transformation story.

x-one is the focus of this role, and ‘cross-programme’ refers to covering the different programmes included within x-one.

your typical day includes

As a cross-program change manager you will work within the x-one change management team, as a change liaison for an entrusted market(s) - one or more markets simultaneously; to ensure that the change lands successfully in your market.

You get involved from the initial stage of connecting with a market, when we have established a way of working and appointed a local change lead.

You will be responsible for the day-to-day connection with the market, to ensure they are fully aware and understand the x-one change strategy and approach, are familiar with the tools, and are able to produce the outcomes/ deliverables according to plan.

You will positively impact the cooperation between the global change management team, the market, as well as the broader programme team and other global functions.

Wherever needed, you highlight change risks/ issues that can impact adoption. You work closely with other change managers, communications lead, and learning leads within the global change team

When support and/ or ideas are needed to enhance global change content, you're a key contributor. You are trusted as a change management expert and able to perform complex tasks and assignments in parallel.

your responsibilities include

single point of contact for a market(s), on change management, across the x-one programmes .

participating in the pre-onboarding phase, to complete a high-level change impact assessment on people/ process/ technology/ behaviours for the market.

introduction of the x-one change management strategy, approach and tools to a market.

working closely with a market to produce a change milestone plan, including all the programmes within x-one; as well as all change sub-streams i.e. integrated change, communication and learning. Ensuring that this plan is also aligned with the market runbook.

working closely with the local change lead to ensure that they are able to produce the deliverables as per assigned timelines.

setting up various connect meetings, and/ or participating in the right meetings (global or local), to ensure that change management is both represented as well as, can produce the desired outputs.

raising the right change and adoption related risks/ issues at the right time, and ensuring there are mitigation owners and timelines assigned.

ensuring that other work streams within the programme (global or local), are aligned with the change deliverables and what we need, especially the process and product implementation workstream.

updating the x-one change management toolkit, based on learnings from the markets.

familiarising yourself with related technology e.g. the r-one adoption tracking dashboard, to ensure that you are able to narrate the story to a market.

being a part of the business-as-usual transitory phase, to ensure that change management has a solid footing in the market, when the programme is closed off and that the path to sustainable change is well defined.

working towards 100% adoption of x-one.

your background

education and experience

proven successful in change management or managing teams through major changes or transformation programs by applying change management methodologies and tools

experience working with cross-functional and cross-cultural projects

masters degree in business or equivalent experience

good understanding of current technologies

preferable business experience in HR services in Randstad (staffing, inhouse or professionals)

preferable Prosci or equivalent certification

skills and knowledge

demonstrated leadership and interpersonal skills

ability to drive and manage change at an enterprise level

ability to self-motivate, set goals and meet deadlines

comprehensive business understanding of Randstad or other staffing/related industries.

exceptional interpersonal skills. capability to manage and work together with different stakeholders to grow large alliances and networks in order to speed up global digital transformation.

digital translator, able to talk tech, concepts, business processes and operations

organisational skills to manage multiple tasks simultaneously, meet deadlines, and exceed goals in high-pressure situations.

excellent analytical skills and attention to detail

desire to contribute to a cooperative environment that fosters knowledge sharing

global mindset

advanced presentation, facilitation skills, excellent communication skills across all audiences

ability to challenge constructively

good sense of people and behaviours

fluent in English, other languages pre (French, Spanish, German)

location

Europe

Willing and able to travel

within Randstad we defined the following Human Forward Leadership competencies:

delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.

performing today: resourcefulness securing and developing resources effectively and efficiently.

leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.

securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.

human forward starts with you

Randstad’s purpose is: supporting people and organisations in realising their true potential. And this starts with making your work meaningful every day. It’s people-work at its best. Making work meaningful. So if you recognize yourself in the profile above, we gladly invite you to apply for this role.

what do you get in return?

In return for your talent and effort we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 34,680 employees strong, with over 4,715 offices in 38 countries. And 51% of our management is female.

Randstad’s performance standards are high, but as a team, we’ll make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture.

Sure you’ll work hard, but this hard work is also rewarded, and success is celebrated. It’s the culture you’ll find in any of our global Randstad offices.

about Randstad and Randstad Digital Factory

Our vision is to help as many people as possible realise their true potential throughout their working life. To do this, we are driven to become the world’s most valued ‘work life partner,’ with an ultimate goal of making a positive impact on 500 million work lives by 2030. It combines the core pillars of our strategy, our building blocks - strong concepts, best people, excellent execution and superior brands - with the strength of digital in the form of superior HR technology, customer experience and data. Combining 60 years of HR knowledge with technology, fueled by industry best-in-class customer experience and data, will enable us to provide hyper-personalised experiences at a higher speed and scale than ever. This combination of knowledge, human touch and technology will set us apart from the market by enabling us to see the possible in people and offering a truly distinctive life-long relationship with our clients, talent and employees.

Randstad moves toward a more global operating company. To support our vision and strategy, we recently introduced digital Global Centers of Excellence (CoEs). These are teams of skilled Global and Opco colleagues whose mission it is to provide Randstad with global best practices, global standards and superior digital capabilities for a specific focus area. The CoEs are part of Randstad Global’s Digital Factory. For more information about Randstad, see

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