Call Center- Patient Care Representative

POSITION TITLE: CALL CENTER REPRESENTATIVE FLSA: NON-EXEMPT REQUIRED EDUCATION, SKILLS, AND ABILITIES: High School Diploma / GED.

At least 1-year customer service experience preferred Self-motivated and positive attitude Good communication skills both verbal and written Computer literate Bilingual (English/Spanish) preferred PRINCIPAL DUTIES: Give appointments by phone and update/enter patient demographics Cancel and reschedule booked appointments.

Place outbound calls to no-show patients for a new appointment.

Resolve issues on eMessenger; failed call report.

Process all patient transfer requests Provide general information to patients regarding services, insurances accepted and sliding fee qualification Screen all dental calls and transfer to the appropriate site Outreach patients to schedule hospital, lab and various other follow up appointments Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

Full Time