System Administrator, Infrastructure

Interested in a career at Langara College?

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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Job Title:System Administrator, Infrastructure

Employee Group:CUPE

Employee Type:Temporary (Fixed Term)

Start Date:Monday, October 14 2024

End Date (if applicable):Friday, August 15 2025

Job Description:We are hiring for two System Administrators to join Langara College. Reporting to the Manager of IT Infrastructure, the Systems Administrator deploys and maintains core IT Infrastructure services, business applications, network, security systems, telephony services, backup and data center environments. The Systems Administrator is the first support level to resolve day to day tickets escalated from the IT Service Desk and is responsible for monitoring Infrastructure services. Collaborating with the other teams, the administrator coordinates regular maintenance upgrades and participates in Enterprise projects.

The Systems Administrator provides coaching and mentorship to junior staff, small scale training and presentation to users, and participates in the making of IT policies and procedures to meet regulatory compliance and governance.

Education & Experience:

Two (2) year diploma in computer systems technology, computing studies, or equivalent technology diploma, with focus on server services and network operating systems.

Completion of recognized industry certification(s) with emphasis on servers, storage, network and cloud technologies in Microsoft, Linux, VMWare, Citrix, Juniper Networks, Cisco Networks, Palo Alto Firewall, Azure and AWS.

ITIL 3 or above certifications.

Four plus (4+) years of combined experience covering the following areas:

Desktop support in client-services and cloud environments;

System administration of servers, network and IP telephony technologies, primarily in areas of enterprise server services, enterprise storage, VOIP management, network switch management, network administration and backup.

An equivalent combination of experience and education may be considered.

Current experience managing and supporting virtualization technologies for servers and desktop in midsize production environment. VMWare and Citrix technologies preferred.

Current experience managing and supporting operating systems for network devices, servers and desktops, including Juniper networks, Microsoft Active Directory, Windows 2012, 2016 and 2019 Servers, Unix/Linux based systems (Redhat preferred), Windows 10 and Apple OSX environments.

Current experience managing and supporting core infrastructure services such as firewall system (Palo Alto preferred), DHCP, DNS services, directory services, database services (MySQL, MSSQL, Oracle etc.) and enterprise systems such as ERP, file and print services.

Current working knowledge of and experience managing VOIP systems in midsize businesses.

Current experience with managing and supporting cloud technologies, including Microsoft Azure, O365, SharePoint, AWS and other SAAS systems.

Working knowledge of network and security management tools and techniques.

Programming and scripting training and experience in Java, C++, PowerShell, CLI and UNIX shell scripting.

Current experience working with project managers on major projects and knowledge of project management principles, techniques, and methods.

Experience with knowledge base systems (KCS preferred).

Skills & Abilities:

Ability to respond to urgent situations appropriately to minimize business impacts and work under stress.

Ability to solicit buy-ins and engage teamwork; strong coordination skills.

Ability to map business requirements to technical requirements.

Ability to coach junior staff for a high performing team.

Ability to switch between tasks with competing priorities

Ability to communicate effectively and confidently with others (verbally and in writing), explaining technical concepts/plans to project team in plain language, and to non-technical users.

Strong analytical, problem solving and troubleshooting skills.

Ability to organize, prioritize workload, and manage time to meet deadlines.

Ability to work independently, self-motivated and as a member of a team.

Ability to establish and maintain effective working relationships with other employees, students and service vendors.

Ability to understand and maintain knowledge of industry trends and standards.

Ability to write technical and user support documentation.

Ability to run training for and presentation to a small group of technical or user audience.

Ability to maintain confidentiality.

Ability to perform duties within established policies, practices and standards.

Working Conditions

Shift change or overtime outside of regular work days/hours will be required for scheduled system maintenance with advanced notices, and for emergency work on short notice.

Ability to safely lift and carry various computer-related equipment exceeding 10 kg.

Ability to work in environments with minor conditions such as noise, dust and cold.

Hours of Work: Monday to Friday 8 am - 4:30 pm or 9 am - 5:30 pm

To obtain the full job description, please contact our recruitment team.

Salary Range:$41.93 - $47.01 per hour

Pay Grade:CUPE IT Paygrade F

Scheduled Weekly Hours:37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):No

Closing Date:Wednesday, September 25 2024

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.

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