Shift Lead

Shift Leader Core Values:

Accountability & Integrity:

Consistently demonstrates integrity in actions and expectations

Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner

Scheduling and deploying the Team correctly

Monitors the performance of each Team Member and hold them accountable for standards and expectations.

Ensures a quality customer experience by driving fast and friendly service

Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).

Ensure health and safety standards are met

Adheres to all local, state, and federal laws and guidelines.

Family & Teamwork

Creates unity in the team by building cross functional relationships

Respond to Team Member questions and resolves employee issues in a timely manner.

Provide a restaurant that is a safe place for team members to work and customers to visit

Able to navigate challenging situations and provide appropriate guidance

Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences

Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.

Instills a recognition culture that creates a positive work environment

Excellence:

Strategic planner creates short term and long-term strategies for restaurant success

Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments

Sourcing, hiring, and developing excellent Team Members

Conducting New Hire orientation and developing the training plan for each new hire

Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.

Empowerment:

Provides learning and development opportunities for all Team Members.

Consistently demonstrates active and timely coaching capabilities.

Seeks and shares ideas to help others succeed

Required or Preferred Experience:

Must be at least 18 years of age.

High school diploma or equivalent.