System Engineer

JOB DESCRIPTION

Administer, maintain, and support a Windows and Linux (Redhat) Server including CISCO UCS, HP Blade, IBM/Lenovo, and Dell servers.

Conduct level 2 troubleshooting activities and incident support.

Perform root cause analysis for issues and provide workarounds to ensure business continuity.

Perform routine, planned, and emergency maintenance (change planning and implementation) of Windows devices.

Perform hardware and OS upgrades and maintenance on Windows Servers.

Ensure all services are delivered as per agreed SLAs/OLAs, quality and scope.

Harden operating system parameters in line with client security policy, standards, and approved baseline.

Communicate with and log calls with vendors or 3rd parties where necessary to resolve issues and product bugs.

Suggest, influence, and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contributing to the improvement of overall operations delivery and client satisfaction.

Update and close tickets, update documents (such as handover documents, root cause analysis, and recommendations to reports, post-incident reviews) promptly with high quality.

Knowledge of installation and configuration of VMware Workstation Pro

Knowledge of programming languages. Python for services; and DynamoDB and MySQL for building databases

Qualifications:

Bachelor’s degree graduate on IT, Computer Engineer and any related course

At least 3 years’ experience in 2nd Line Windows Server Support specialist

Must have significant Windows server 2008/2012/2016 to latest support & administration experience.

Knowledge and experience in the configuration of Windows Domain Infrastructure including Active Directory, DNS, and DHCP.

Knowledge on Microsoft Clustering.

Experienced in Patch management and Vulnerability Assessment and Remediation.

Hands-on experience in VMWare and Hyper-V Infrastructure.

Knowledge of PowerShell and scripting.

Experience on Cisco UCS B and C class servers, HP /IBM/ Lenovo/DELL servers.

Good understanding of SAN storage provisioning, LUN masking and zoning.

Hands-on experience working on monitoring tools/management platforms such as UCS Manager, and vCenter.

Experience in troubleshooting and maintaining physical and virtual infrastructure performance, hardware, and connectivity.

Experience in capacity planning, performance analysis, monitoring, reporting

Knowledge of Service Now or similar ticketing System

Work with ITIL-based service processes (Incident/Problem/Change Management)

Good to have VMware VCP Certification, Scripting Skills