Network Technician

DIVISION: Information Technology Services (ITS)

DEPARTMENT: ITS Infrastructure/Unified Communications

BASIC FUNCTIONS: The Network Technician will assist in installing and maintaining Network and Voice Hardware and Software.

Assist in the implementation and documentation of any network hardware and software to include, but not limited to:

Routers, Switches, Wireless Controllers, Wireless Access Points, Unified Communication Controllers & Endpoints

Cisco Catalyst Center, Cisco Umbrella, Cisco ISE, Avaya IP Office, HPE Aruba Mobility Manager

Assist in Network/Voice Installs, Upgrades, and Moves.

Maintain accurate network/voice hardware, software, and license inventory.

Ensure security measures using ITIL processes for voice and data networks.

Work with ITS team members to identify and solve infrastructure challenges.

UNUSUAL WORK CONDITIONS: Must be able to operate a motor vehicle and have a valid CT Driver's License. Must be able to lift 50 lbs., climb ladders, and be familiar with working in areas under construction.

EDUCATION: Bachelor's Degree in a related field OR Associate’s degree in a related field with two (2) years experience supporting data and voice networks.

EXPERIENCE:

Must possess a working knowledge of Network & Voice Technologies.

Minimum of 2 years of experience in a technical support role

The ideal candidate will have excellent interpersonal skills and the ability to work as part of a larger team for the University's greater good.

Must possess an excellent customer service orientation toward staff and campus users.

Must be a motivated self-starter, especially in learning new hardware and technology.

PREFERED EXPERIENCE:

Experience with Cisco Networking, Avaya VoIP, and HPE Wireless Networking

Experience with Cisco Catalyst Center, Cisco Umbrella, Cisco ISE, Avaya IP Office, HPE Aruba Mobility Manager

A current entry-level Cisco certification CCT, CCNA, or Network+

SUPERVISION OF PERSONNEL: None

REPORTS TO: Director of Infrastructure Services

To document, analyze, troubleshoot, install, maintain, and upgrade campus Network systems, including the Cisco data network and Avaya voice systems.

Stay current with a variety of the field’s concepts, practices, and procedures.

Inform peers and the Director of any changes in the field.

Assist carriers with installing new voice and data circuits.

Assist with configurations for buildings and new offices.

Respond to trouble calls from campus users.

Troubleshoot via telephone, office visits, or remote monitoring.

To be an active partner with our University Community.

Promote an image of efficiency and courtesy throughout the University community consistent with the ITS department’s goals and mission.

Attend seminars and related meetings to enhance knowledge and communication skills.

Participate in regularly scheduled staff meetings.

To promote safe and secure working conditions.

Promote the proper utilization of equipment and materials.

Report any unsafe working conditions immediately to the supervisor.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work employees perform within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Category:ITS - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying.

Faculty Positions: If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description.

Staff positions: If you need to upload more than 5 documents, please either combine them to upload or email them to

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