Front Office Assistant

Claratel Behavioral Health has an exciting opportunity for a Front Desk Assistant at our North DeKalb Mental Health location 3807 Clairmont Rd, Chamblee GA 30341. The Front Desk serves as the first level of contact for the client experience ensuring exceptional customer service delivery.

HOURS:

MONDAY- FRIDAY 8:00am- 5:00pm

Under general supervision, the Front Desk Assistant will perform a variety of general clerical duties in support of the daily functions of the program including, but not limited to:

DUTIES AND RESPONSIBILITIES:

Greeting clients and guests upon arrival

Facilitating the process of admitting clients to the facility

Insurance Verification

Scheduling

Appointment Reconciliation

Verifies Authorizations and Treatment Plans

Bed Management and Census Verification

Answering multi-line phones and responding to requests immediately

Protecting patients’ rights through strong adherence of HIPPA regulations

Excellence in communication skills, both verbal and written

MINIMUM REQUIREMENTS:

High School Diploma or equivalent

Professional front office etiquette

Pleasant demeanor

Ability to multi-task

Excellent communication Skills

Organizational skills

Data entry skills

Minimum of two years of front desk experience in a medical office or hospital setting

Previous experience with Electronic Medical Records

Proficiency in computer program applications and basic office equipment

Strong data entry skills with the ability to type a minimum of 45 wpm

PREFERRED QUALIFICATIONS:

Prior experience working in a mental health environment

Completion of a Medical Administrative Assistant program

Experience with AVATAR electronic medical record software

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.

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Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA

Other details

Job Family Clinic Office

Pay Type Hourly

Employment Indicator REGULAR