Medical Receptionist (Cedar Mill)

2022 Top Workplace

WE DO URGENT CARE DIFFERENTLY

On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.

A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making

Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success

Medical Front Desk Receptionist - The Medical Front Desk Receptionist is a highly skilled customer service representative who plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communication of insurance coverage.

Education and/or Experience Requirements:

1+ years of customer service in person-to-person work environments, preferred

1+ years experience with medical administrative duties preferred

Computer skills/literacy, required

Medical terminology knowledge is strongly preferred

Opportunities To Learn & Grow:

This patient-facing position is an excellent first step into healthcare

Opportunities to take on a Medical Assistant Apprenticeship program available

Costs are covered by AFC!

Pay and Benefits:

$1,000 sign-on bonus for Cedar Mill Clinic * Additional details apply

$20 - $24.00+ / hour Depending on Years of Experience

Monthly performance-based bonus

Full-Time Benefits Eligible

401k at 1 year, with a 3% Employer Contribution

3 Weeks Paid Time Off

AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics

Schedules: Full-time, ~40 hrs/week. Shifts are set schedules; Sunday-Wednesday OR Wednesday-Saturday

Front half of week team = Sun 9a - 6p, Mon-Tue 8a - 8p, Wed 8a - 2:30p

Back half of week team = Wed 1:00p - 8p, Thurs-Fri 8a - 8p, Sat 9a - 6p

One on-call shift a month in addition to regular schedule is required.

Reliable transportation is a must, as the location for on-call shifts could be at any of our clinic locations.

Location: Cedar Mill Clinic - 11786 NW Cedar Falls Dr, Portland, OR 97229

In addition to regular scheduled shift, we require sign-up for one on-call shift a month. Reliable transportation is a must, as the location for on-call could be at any of our clinic locations:

OREGON Clinic Locations:

- Northeast Portland (97213)

- Cedar Mill (97229)

- Tigard (97223)

- Oregon City (97045)

- Beaverton (97005)

- Hillsboro (97123)

WASHINGTON Clinic Locations:

- Vancouver/Camas (98684) - coming soon!

What We Need: We are currently seeking energetic, driven, and team-oriented Medical Front Desk Receptionists who have excellent communication skills, and attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining a calm and collected demeanor are important attributes.

Essential Functions/Major Responsibilities:

Greet and acknowledge patients with a warm and friendly demeanor

Provide appropriate forms upon check-in and completing patient registration in EMR

Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service

Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient

Answering calls and resolving needs or directing them to the appropriate department

Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request

Responsible for the setup and close-out of the cash drawer

Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients

All other duties as assigned by the Clinic Manager.

Exhibit Company Core Values:

Commitment - Commitments are clearly made and met

Health - Healthy living for everyone is promoted through sustainable and responsible behaviors

Excellence - Excellence in everything we do

Celebrate - Celebrate wins - both small and large

Trust - Trust builds teamwork through vulnerability and respect

Safety & Wellbeing

Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.

EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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