Telesales Executive

About Us:

At Retail Jeweller India ), we’re more than just a bi-monthly business magazine—we’re the heartbeat of India’s jewellery and gemstone industry & are based at Paragaon Plaza which is adjacent to Phoenix Mall at Kurla West.

Since 2004, we have been setting the gold standard for industry insights and trends. Our influential publications and high-profile events, including the Retail Jeweller India Awards, India s most prestigious and elite event for jewellery retailers )and the Retail Jeweller India Forum which is an industry conference & has experts speaking for the growth of the Retail Jewellery business & continue to shape the future of jewellery retail across India and the Middle East.

Job Summary:

Telesales Executive will be responsible for generating sales over the phone by reaching out to potential customers & promoting company products & services. This role involves cold calling, following up on leads, answering customer enquiries & closing sales to meet targets.

Responsibilites:

· Making outbound calls to potential customers to introduce company products & services

· Handling inbound calls from customers interested in purchasing or inquiring about company products & services

· Follow up on leads generated through marketing campaigns, referrals or previous interactions.

· Meet or exceed monthly sales targets

· Follow up with customers post-sale to ensure satisfaction & offer additional services or products when appropriate.

· Build & maintain positive relationships with clients to encourage repeat business.

· Addressing customer complaints & issues effectively.

· Collect feedback from customers for enhancing their satisfaction.

We would be providing monthly incentives besides fixed salary based on the number of sales achieved per month

The candidate should have atleast 2 years of relevant proven experience in telesales, strong phone handling & verbal communication skills, results driven with a focus on achieving sales targets.