Loan Processing Manager

SUMMARY

Provides leadership to all of the Account Executives (“AE”) and Loan Administrators (“GGL”), who directly support Relationship Managers of the Bank to proactively manage and address the needs of clients with their loan and deposit relationships.

The {Loan Processing Manager} is primarily responsible for establishing and driving uniform and consistent processes and procedures for the AEs across the enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with sales leadership to ensure loan applications are originated efficiently so that loans follow all company and regulatory requirements.

• Develop standards for the varied product types that account for niche products while focused on streamlining tasks.

• Resolves complex problems and develops solutions to assure file transitions to underwriting within the time frame allowed.

• Coach team to achieve/exceed optimal performance goals; take action to optimize productivity, quality, efficiency, and service-levels. Ensure staff is informed of program guidelines and underwriting practices.

• Maintains monthly reporting for management review and all other tracking reports.

• Responsible for managing policies, procedures, processes, losses, timelines, and balancing.

• Monitoring daily, weekly, and monthly production goals and reports.

• Ensure team members meet all KPIs and SLAs.

• Train employees with company software systems, and company process flow.

• Monitor changes in regulations and industry that affect underwriting compliance; recommend updates to policies as required.

• Provide communication to internal partners including sales, underwriters, credit risk, funders, compliance, and post-closing.

• Collaborate across various divisions to manage workflow, regulatory requirements and maximize efficiencies.

• Continuously monitor and assess processing staffing levels, recruitment, performance management, and retention in accordance with company requirements, processes, and policies.

• Oversee all training, processing development and career growth.

• Performs other loan processing related duties as assigned.

ADDITIONAL RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

• Adheres to local, state and federal laws

• Understands and complies with all company rules and regulations

• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.

• Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

MINIMUM QUALIFICATIONS

• 5-7 years total work experience processing loans (Conventional, FHA, VA, Jumbo. NONQM, Purchase, HELOCS, 2nd’, manufactured homes, COOP’S, condominiums, and PUD’S)

• 3- 5 years of which include supervisory/management/region management position(s) with multiple direct reports.

• Expert level knowledge of overall mortgage lending process, processing loan requirements, federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes, controls, and asset protection.

• Knowledge of closing and title requirements

• Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).

• Results and metric driven, ability to clearly communicate issues and expectations, and capable of motivating a team to reach goals and drive initiatives.

• Strong management and critical thinking skills, including the ability to evaluate facts and data to draw conclusions and determine the downstream impact of decisions and associated risks.

• Ability to prioritize multiple tasks for self and others in a deadline-driven environment, strong sense of urgency and responsiveness.

• Ability to be patient and train less experienced team members, respond to questions, build capability.

• Detail orientated, highly organized, strong verbal and written communication skills.

• Prior experience using internal data entry systems, Microsoft Word, PowerPoint, and Excel.

• Encompass LOS experience preferred

COMPETENCIES:

• Adaptability

• Communication

• Decision Making

• Initiative

• Innovation

• Motivator

• Organization

• Professionalism

• Results Orientated

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift

• Required to lift, move and carry up to 40 pounds

• Ability to read, count and write to accurately complete all documentation and reports

• Must be able to see, hear and speak in order to communicate with employees and other customers

• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance

• Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.

Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.