Insurance Complaint Analyst Supervisor- CSD (Hybrid Eligible)

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Application Procedures:

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Status of Posted Positions:

You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to\: Kim Lowry @ .

Applicants must be currently authorized to work in the United States on a full-time basis.

Reasonable Accommodation\: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices’ ADA Coordinator, Andrew Skal, by emailing or calling . Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview.

Background Check Information:

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

CSD is seeking a candidate to supervise/manage a team of analysts as they assist the consumers of Ohio understand their insurance benefits and work to resolve their complex insurance issues.

The ideal candidate will have excellent communication skills, problem solving, and organizational skills, and have the ability to build rapport with both the team and public.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with CSD where you too can be available to support those who serve Ohioans.

This is an opportunity to use your extensive insurance knowledge in the following ways:

Assist with processes that provide resolution to consumers insurance issues and bridge the gap of insurance understanding

Ensure insurance companies are compliant with state and federal insurance laws

Be on the regulatory forefront of new trends in the industry

Analyzes and evaluates assigned staff's effectiveness of complaint processing

Conducts staff meetings and is involved with interviews and candidate selection

Meets with staff regularly to review and discuss performance and complete evaluations as needed

The final candidate can be expected to be paid at step 1 in the assigned pay range as a new hire, unless otherwise required by legislation or union contract. As an Insurance Complaint Analyst Supervisor, you will receive an increase after six (6) months then an annual step increase until you reach the last step in the pay range. Additionally, there are opportunities for possible annual cost of living (COLA) adjustments and a longevity pay supplement after five (5) years of state service.

10 years experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health; life; annuities; personal lines; commercial lines) in multiple lines of business (i.e., property; casualty; life; health; managed care) which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 months experience or 6 months training in operation of personal computer or mainframe computer.

-Or 10 courses in insurance; 7 1/2 years experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health; life; annuities; personal lines; commercial lines) in multiple lines of business (i.e., property; casualty; life; health; managed care) which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 months experience or 6 months training in operation of personal computer or mainframe computer.

-Or completion of undergraduate core program in insurance, communications, business or liberal arts; 8 years experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health; life; annuities; personal lines; commercial lines) in multiple lines of business (i.e., property; casualty; life; health; managed care) which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 months experience or 6 months training in operation of personal computer or mainframe computer.

-Or 24 months experience as Insurance Complaint Analyst 3, 67233.

-Or equivalent of Minimum Class Qualifications For Employment noted above

Job Skills: Insurance

About Us:

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on LinkedIn.

Consumer Services Mission Statement:

The mission of the Consumer Services Division is to educate consumers on insurance products, facilitate communication between consumers and insurance companies, assist in the resolution of consumers’ insurance problems and assure compliance with Ohio insurance regulations.