Human Services Program Administrator 1

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following\:

OPTION 1:

Completion of undergraduate core program in social or behavioral science or pre-medicine;

AND

12 mos. exp. in delivery of social services or medical assistance in governmental, community or private human support services agency or medical provider.

Option 2:

Completion of graduate core program in social or behavioral science or medicine-related field;

AND

6 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider.

Option 3\:

Equivalent of Minimum Class Qualifications for Employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $30.96 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$30.96

$32.71

$34.46

$36.36

$38.38

$40.48

$42.13

$44.11

Annual

$64,397

$68,037

$71,677

$75,629

$79,830

$84,198

$87,630

$91,749

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

Public Assistance

Workforce Development

Unemployment Insurance

Adult Protective Services

Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

We will be a leader in customer satisfaction.

We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do everyday.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Telework Policy

ODJFS may require occasional in-person meetings for training or other operational needs. You will have access to ODJFS shared workspaces, if needed. Employees are required to sign a teleworking agreement upon their first day. Schedules are subject to change based on the agency’s operational needs and telework status. Telework is considered a privilege and agreements are reviewed annually.

Office of Legal & Acquisition Services

The Bureau of State Hearings under the Office of Legal and Acquisition Services conducts fair hearings and provides due process for appeals related to the program benefits administered by the Ohio Department of Job and Family Services and its state partner agencies.

What You’ll Do

Plans, evaluates, and directs one component of human services program (i.e., oversees administrative services necessary to support core functions of Bureau of State Hearings) and supervises staff assigned to one unit\: oversees pre-hearing resolution for human services program hearings (e.g., 88 State of Ohio counties; Child Support Enforcement Agencies [CSEAs]; Public Children Services Agencies [PCSAs]; third party agencies); formulates procedures and initiates processes to ensure accuracy of information entered by staff into the Hearing and Appeals Tracking System (HATS X); monitors staff compliance with established rules and guidelines (e.g., entry procedures; scheduling procedures; production reports); oversees maintenance and organization of related electronic or hard copy files (e.g., state hearing requests; records of hearing decisions; dismissals; federal reports; other related documents); obtains all relevant information from Ohio Benefits computer system necessary for completing appeal requests; collects data (e.g., daily and weekly for incoming hearing requests, changes, and disposition) and generates reports; oversees, creates, and utilizes complex hearing reports (e.g., Tableau) from established databases as required; creates reports, lists, and queries to obtain data necessary for operations and/or for federal hearing reports; provides technical assistance, training, and direction to Bureau of State Hearings staff on HATS X related training and technical assistance issues; provides supervisory coverage for other Bureau of State Hearings administrative support units (i.e., Request Initiation; Customer Support) as needed.

Oversees and creates complex hearing reports and queries for State Hearings, departmental and federal agencies as required; creates program statements using Structured Query Language (SQL) to extract, merge, update and/or delete data in HATS; uses SQL to automate hearing processes; creates reports, lists, computer programs and queries to obtain data necessary for management and federal hearing reports and to assist staff in monitoring timeliness, appeals pending and staffing needs.

Supervises assigned staff (e.g., assigns work and provides direction; makes recommendations for hire; reviews work and provides feedback; establishes employee goals; conducts performance evaluations; monitors and evaluates staff performance; approves/disapproves requests for leave; recommends disciplinary action; conducts staff meetings; encourages staff development).

Performs other related duties as assigned (e.g., participates in and conducts staff meetings; travels to attend trainings and meetings; operates personal computer to produce correspondence, reports, and other documents; maintains logs, records, and files).

Schedule\: Monday - Friday, 8\:00 a.m. - 5\:00 p.m.

Travel\: Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license.

PN(s): 20036598