Receptionist

Receptionist

HMP Fosse Way, Leicestershire, LE18 4TN

Permanent (Full-Time, 40 Hrs) 4 days, 0730-1600 hours, 1-day 1100 – 1930 hours. Flexibility required.

Salary - £24,068.10 per annum plus Serco benefits.

As part of the Government’s investment in creating thousands of modern and innovative prison places with a view to truly rehabilitating prisoners, our Justice & Immigration business was chosen to be the first operator of HMP and YOI Fosse Way, a brand-new resettlement prison in Leicester that opened in mid-2023. As with all our custodial estate, Serco provides a secure, safe, and decent environment aimed at reducing re-offending, and at HMP Fosse Way, we will be caring for and working with around 1,700 prisoners.

At Fosse Way, we prioritise professionalism, security, and excellence in service. As a vital part of our team, you will play a crucial role in maintaining a safe and welcoming environment for all visitors.

Main accountabilities

Manage the entrance lobby of Fosse Way, ensuring all visitors are appropriately booked in and inquiries are handled promptly.

Provide a professional front of house service, adhering to security protocols and treating all visitors with respect.

Act as the primary point of contact for all incoming visitors, addressing their needs efficiently and professionally.

Verify the identification of all visitors before granting access, ensuring compliance with security procedures.

Maintain a presentable reception area at all times, upholding our standards of professionalism.

Secure all items in the reception area and handle prisoner property according to established protocols.

Handle telephone inquiries in a timely and courteous manner, demonstrating strong communication skills.

Be approachable and capable of assuming responsibility, maintaining a positive and proactive attitude.

Ensure compliance with data protection regulations in handling visitor information.

What you will need to do the role

You will need previous experience working as a receptionist or a similar face to face role.

You must have strong people skills and excellent IT capabilities.

You will need Office 365 application experience.

You will need to be able to deal with difficult conversation and conflict resolutions, this requires a combination of empathy, clear communication, and a structured approach.

You may also need to be available outside of normal office hours.

Why Serco

Meaningful and vital work – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.

A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

Salary: Competitive salaries with annual reviews.

Pension: Up to 6% contributory pension scheme.

Holidays: 25 days' annual leave plus bank holidays.

Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.

Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact .

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.