Systems Engineer

Summary

The Senate Sergeant at Arms is seeking a Systems Engineer. The complete vacancy announcement and application can be found on the United States Senate Career Page at This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.

This job is open to

Duties

Contributes to the section's work effort in responding to incidents from other sections, including the help desk. Supports tasks which may include helping to develop standard operating procedures, assignments, and coordination of work efforts to address issues. Assists users with computer needs such as installing and configuring software/hardware on their PC; troubleshoots problems with user systems. Provisions new accounts for users. Supports the section's work effort to develop processes and procedures to streamline the resolution of issues. Provides technical support for Senate information technology or telecommunications services, systems, hardware, software, and storage solutions to the users; supports Senate offices, contract support vendors, and other technical staff in troubleshooting and managing the various Senate environments. Maintains and monitors LAN/WAN and SAN operations and solves LAN/WAN and SAN applications problems; installs integrates, customizes, enhances, troubleshoots, and tests LAN and SAN hardware and software. Assists in installing, upgrading, customizing, tuning, and maintaining databases for optimal performance and availability; assists in developing, testing, and implementing database store procedures, functions, triggers, views, and packages. Conducts acceptance and integration testing; assists vendor systems implementation by troubleshooting related system issues affecting Senate users. Analyzes, designs, develops, implements, and maintains applications to meet the needs of Senate users; assists with product evaluations and implementation. Attends internal training provided by subject matter experts to understand operational tasks, documents support needs, and share the information within the assigned section. Other duties as assigned.

Requirements

Conditions of Employment

For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at

Qualifications

Other Duties/ Responsibilities

Participate in on-site and on-call rotation.

Required Work Experience

Four to six years of relevant work experience (GED), one to two years (Associates), one year (Bachelor’s).

Required Special Skills/ Knowledge

Advanced troubleshooting technics and the ability to work with tier 3 personnel to resolve issues.

Assists in installing, upgrading, customizing, tuning and maintaining databases for optimal performance and availability; assists in developing, testing and implementing database store procedures, functions, triggers, views and packages.

Conducts acceptance and integration testing; assists vendor systems implementation by troubleshooting related system issues affecting Senate users.

Analyzes, designs, develops, implements, and maintains applications to meet the needs of Senate users; assists with product evaluations and product implementation.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Desired Qualifications

To be creditable, must have at least five (5) years of specialized experience.

Demonstrated experience troubleshooting, diagnosing, resolving and documenting technical service requests.

Specific knowledge and experience of asset, business and project management.

Demonstrated ability to clearly convey verbal and written correspondence to effectively deal with others in a tactful, but convincing manner.

Capacity to build effective working relationships with coworkers, other departments and agencies.

Proficiency in data analysis and report presentation.

Facility to prioritize/deprioritize workload efficiently, revisit outstanding items and complete them.

Enjoys flexibility in work assignments and can pivot to provide attention to different priorities.

Curious, unafraid to ask questions.

Skill in extracting information.

Experience with regularly documenting processes.

Ability to learn from mistakes and employ effective changes.

Experience working with capable executive level staff whose time is short and have high expectations.

Aptitude to read, understand, apply and effectively explain a variety of technical and organizational department, and/or program policies and procedures to appropriately implement new systems, applications, and equipment.

Creative problem-solving skills.

Uses independent judgment in making decisions and handle confidential information with tact and discretion.

Superior time management and multitasking skills.

Working Conditions

Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted (EO (50188, 50168, 50204, 50169) only). This position directly supports essential services of the U.S. Senate to ensure essential services to the Senate continues without interruption. In the context of government furloughs, this position is considered excepted (EA, EO, CTI only).

The U.S. Senate network cannot be taken offline for maintenance during the workday, or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, support our alternate data centers will have schedules that include working nights, weekends, and holidays. (EA, EO, Support Operations only).

No exceptional physical demands.

Security Clearance

This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.

Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

Education

High School Diploma, GED or an equivalent combination of education and work experience.

Additional information

The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.

Required Documents

You may be required to serve a probationary period. Subject to background/security investigation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.