Senior Specialist - Cloud Operations

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What we offer

Nasdaq Fintech Division is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the customer experience in how they consume the software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating us from our competition and chipping in to the net growth of our business while offering excellent career development opportunities.

We are looking for a Senior Specialist in our Fintech Platform Operations organization, responsible for ensuring the highest customer happiness possible for services delivered to our Cloud customers. As a senior member of the team covering Tier2 and Tier3 operational activities and collaborating with other members of the Platform Operations team distributed worldwide, you will ensure contractual SLAs are met, efficient standard methodologies are built and adhered to, knowledge within the team is maintained and up to date, partner concerns are given the right level of attention, and operations staff are provided with optimal environments to perform their work. You will need to think strategically about the overall business, review end-to-end processes and give to defining groundbreaking projects that will mature the Adenza cloud services organizations into a best-in-class provider, collaborating and working multi-functionally with teams across Nasdaq Fintech division including R&D, security, product support, and customer delivery.

What you will do

Provide a technical partner concern point for critical production issues and drive partner concern/resolution of problems to Support and Engineering teams

Facilitate planning and execution of disaster recovery tests and other BCP activities

Actively participate in the execution and evolution of Incident management and knowledge management processes

Drive the culture of “security first” and continuous improvements

Provide technical expertise and guidance to the team

Identify, design and implement technical and process improvements to improve service delivery metrics.

What We Expect

Bachelor’s degree with a major in Information Technology, Computer Science, or a related field

8-12 years of relevant professional industry experience in managing 24x7x365 mission-critical environments

Proven leadership and interpersonal skills with a strong customer-focus mindset

Open-minded and able to think out of the box to come up with creative and innovative solutions/processes

Good understanding of ITSM processes and department-level KPI reporting

Expert level knowledge of TCP/IP, firewalls, VLAN, VPN, HTTP(S), and SSH

Expert level knowledge of Various Linux distros and Windows administration

Experience of containerized architecture principles and associated operational processes

Understanding Java J2EE applications, JVM tuning, JConsole, JMX, and other Java tools.

Experience with application streaming technologies (Citrix)

Expert level knowledge of IBM MQ or Other JMS services

Familiarity with Oracle, PostgreSQL, or other RDBMS

Desirable: Information Technology Infrastructure Library (ITIL) Certification

Current experience with terraform, bash or python scripting

Desirable: AWS, Azure, OCI certifications

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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