Corporate Receptionist

Northwest Center is hiring Corporate Receptionists to work on-site at the Amazon HQ2 campuses providing a 5-star customer service to customers over email, on the phone, and in person. You will be supporting the organization through a variety of administrative tasks such as greeting and checking in guests, distributing badges, providing resources, and assisting in projects. As the first point of contact for many of our visitors and employees, you are a solution provider and create a memorable customer-centric experience through each interaction.

What is even better, you would be doing this work as a member of Northwest Center, a non-profit organization whose efforts support and advocate for individuals with disabilities. Be proud knowing your work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.

If you are a motivated, self-starter, with a background in customer service, APPLY TODAY!

Location: Herndon, VA

Hours: Monday through Friday, an 8-hour shift, between the hours of 7:30 am – 6:00 pm

Full Wage Range: $21.59 per hour Full Range $21.59 - $25.70 per hour

What we can offer:

Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance

17 Accrued Paid Time Off Days Annually

Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave

Retirement 401(K) with a company match

Employment Assistance Program (EAP) via Spring Health

Mental Wellness Program including six free therapy sessions per year

Opportunity for career development with our NWC Mentorship Match program

Physical Wellness Reimbursement Program - $25/month

Student Loan Contribution Program - $50/month

Free Onsite Parking

Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here:

** Please submit your resume with your application **

What You Will Do

Opening and closing support service locations, ensuring the lobby is clean and organized

Greeting all employees and visitors with a friendly, warm, professional and courteous manner

Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person

Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges and making transportation reservations as requested

Assisting Amazon’s recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated

Directing new hires and temporary employees to the Security Badge Office to get employee badging

Answering incoming calls, determining caller’s needs, and transferring to the appropriate person or department

Subscribing to reception email lists and responding to all email in a timely manner

Following proper procedures to hang and maintain customer posters in all buildings

Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation

Distributing assets for Amazon employees and updating the associated logs, including but not limited to, keys, access cards, and parking items

Distributing Amazon paychecks making sure employee’s sign the paycheck log and verifying with your signature or initials

Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered

Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location

Creating a remedy ticket for any facility issues brought to your attention

Calling security as needed for assistance and following proper escalation procedures

Banana Stand Addendum

Assisting with daily set-up and/or tear down of stand, including occasional decorations

Unloading bananas from boxes into crates, keeping the stand full and plentiful, and sorting any bruised or damaged bananas out

Tracking daily metrics in tracking software, comments, general inquiries, and public response

What You Are

One (1+) years of experience in customer service, call center, or administrative support

Excellent customer service skills and the ability to prioritize tasks.

Proof of U.S. Citizenship is required. Some buildings may qualify as Sensitive Compartmented Information Facility (SCIF) and may require U.S. citizenship for background checks.

Strong communication skills and ability to effectively deescalate situations with dissatisfied customers.

Strong conflict resolution, critical thinking, and problem-solving skills.

Ability to understand, interpret, and follow Northwest Center (NWC) and Amazon’s Policies and Procedures.

Working Conditions and Physical Demands

Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds

Ability to move consistently within a 1.5 radius is required

Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts

This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

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