Customer Care Specialist I - Contract

Company Description

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. For more information, visit or follow Vericast on LinkedIn.

Job Description

Join Our Team as a Customer Care Specialist!

Contract Position Starting at $15+/hour, based on experience

Are you passionate about helping people? Do you thrive in fast-paced environments? We want YOU to be a part of our team!

We’re looking for rockstar Customer Care Specialists who can:

Bring previous customer service, banking, or retail experience (super helpful but not required!)

Juggle multiple tasks like a pro

Pay close attention to the little details

Communicate clearly and connect with people

Use basic computer skills (don’t worry, we’ll train you on the rest!)

Keep learning with ongoing training and support

If you’re ready to take your skills to the next level, we’d love to meet you! Apply now and start earning $15+/hour based on your experience. Let’s make a difference together!

Position Summary

Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets company and client goals for levels of performance.

Key Duties / Responsibilities

Responsibilities for inbound or outbound call segments apply based on individual assignments.

Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training

Entering & processing orders

Processing cancel/change requests

Requesting reprints/credits

Ensuring security and privacy of customer's information

Providing education and support regarding products and services

Probing to identify needs

Acts/offers appropriate products, services, and solutions to meet customer needs

Utilizes available resources appropriately to accurately enter data and service the customers

Ensures appropriate follow-through steps are completed for each call

Maintains complete and accurate records of all call activity as required

Makes outbound calls to achieve the goals of the assigned call segment

Maintains a professional appearance and a quality work environment that adheres to all safety and security policies

Limited eligibility in off-phone activities performing special assignments/team roles on a rotating basis or as required based on the Supervisor's discretion

Works within a team environment supporting both team objectives and overall Center objectives

Monitoring of individual performance tracking data and providing input for Individual Development Plans

Qualifications

Education & Knowledge Required

HS Diploma/GED required

Experience / Skills / Abilities Required

Previous customer service, banking or retail experience helpful

Multitask ability

Detail oriented

Good communication and interpersonal skills

Basic computer skills

Ability to learn required information and ongoing training

Additional Information

Salary Range: $15.00 - $16.50 hourly depending on previous experience.

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: