Public Safety Telecommunicator

Posting Summary

Rutgers, The State University of New Jersey, is seeking Public Safety Telecommunicators for the Police Department. Among the key duties of this position are the following: Monitors, receives, and coordinates all communications with public safety field personnel from University Public Safety Headquarters, including emergency 9-1-1 calls and non-emergency phone calls. Handles both in-person and telephone inquiries from the public. Refers calls or dispatches assistance as appropriate. Provides medical pre-arrival instructions for calls received via 9-1-1. Receives and coordinates all after traditional business hours calls for requests for facilities maintenance. Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch ( CAD ) system, Text to 9-1-1 computer application.

Overview

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Preferred Qualifications

Radio communications or dispatcher experience, and professional computer experience are preferred.